Dear Sirs/Madams,
I, Jasmeet Bhatia from Vadodara, Gujarat purchased a ''HP Pavillion
DV61211AX'' Laptop from one of your dealers on the 2nd of Sep. 2009.
Since then I have been facing a lot of problems. My sincere request to
you is that please help me solve it. The Details of my laptop are as
under:
(1) SERIAL NUMBER - CLF-9310HZZ
(2) MODEL NUMBER - PAVILLION DV61211AX
(3) PRODUCT NUBMER - VH914PA#CJ
(4) PRODUCT KEY - GCMTR-X6DW2-P98TG-7JJXR-KVTGY
(5) PURCHASED FROM - DAY INFOTECH PVT. LTD.
(i) FORMER ADDRESS:-
Day Infotech Pvt. Ltd.
S-1/2, “Vedant”, Urmi Society,
Off Bpc Road, O.P. Road, Vadodara-390012,
Gujarat.
Ph:- (0265) 3053805 / 806, (0265) 2340827 (0265) 2330804
9725048441, 9426054001
[email protected]
(ii) CURRENT ADDRESS:-
Day Infotech Pvt. Ltd.
1-3, Janki Apartments, 15, Nutan Bharat Society,
Opp. Reliance Fresh, R.C. Dutt road, Vadodara
Gujarat
[email protected]
(6) ALL SERVICES AND
REPAIRS DONE FROM - SIMTECH COMPUTRONICS PVT LTD.
(i) FORMER ADDRESS:-
S-5, Rachna Society, Opp. Akota Stadium,
B.P.C. Road, Vadodara-390020
Ph – (0265) 6530642, (0265) 6531147
EMAIL:- [email protected]
(ii) CURRENT ADDRESS:-
301-302, 3rd Floor, Emarald Building,
Opp. Vins Hospital, Near Haveli Temple,
B.P.C. Road, Vadodara-390007
Ph – (0265) 6530642, (0265) 6531147
EMAIL:- [email protected]
(7) BILL INVOICE NUMBER - DIPL/130-10
(8) DATE OF PURCHASE- 2nd Sep. 2009
(9) AMOUNT PAID- Rs. 47350.00 (with Bill)
Since the day of purchase, I have been facing intense laptop heating
problems. In the 3rd week of Dec. the heating problems increased
so much that my computer started having 'irregular crashes and hang
ups'. I showed this to your service center at Vadodara - 'SIMTECH
COMPUTRONICS PVT. LTD.'' (email - [email protected]) The summary
of all the problems faced by me during the warranty period (2Sept.
09-2Sept. 10) and handled by ''SIMTECH COMPUTRONICS'' is given below:
1.Problem- Intense Heating, Irregular crashes and hangups
Problem Registered- 17th Dec. 2009
Job Card No. 5088
Time Taken for problem solving- 1 week
Action Taken- Serviced the laptop, formatted the laptop to 'factory
settings', REPLACED HEAT SINK
ASSEMBLY.
2.Problem- Intense Heating, Irregular shut down, DVD Writer not working properly
Problem Registered- 5th Jan. 2010
Job Card No. 5208
Time Taken for problem solving- 2 1/2 - 3 weeks
Action Taken- Serviced the laptop, Cleaning of DVD writer lens, REPLACED
DVD WRITER, REPLACED MOTHER BOARD, REPLACED HEAT SINK ASSEMBLY (AGAIN)
3.Problem- Intense Heating, DVD Writer not detected, Dust problem
Problem Registered- 9th Aug. 2010
Job Card No. 2497
Time Taken for problem solving- 5 to 7 days
Action Taken- Serviced the laptop, DVD WRITER REPLACED (AGAIN)
So, in short my MOTHER BOARD has been replaced once and the DVD
WRITER as well as HEAT SINK ASSEMBLY has been replaced twice. Also,
since the past 3 weeks, my computer has been showing Irregular
shutdowns again and the heating has increased so much that the
computer gets hanged as soon as I start it. My computer has actually
stopped responding completely since the last week. This, I showed it
again to 'Simtech'.
4.Problem- No power on
Problem Registered- 16Nov. 2010
Amount Paid- Rs. 300 as FULL DIAGNOSIS CHARGE
Response- Till now no response has been provided except that I
would have to REPLACE THE MOTHER BOARD (worth Rs. 14, 000 to 20, 000
approx.!) Only then would further diagnosis take place. Also, even
after replacing there is no guarantee that no further problem will
arise or that my computer will work properly without any interruption.
Sir, this is clearly not what I expected from HP. As far as I
understand, HP is an International Brand of World Wide Repute. Is this
what is behind HP's Reputation? I understand that being machines,
laptops can have certain problems but in my case you can clearly see
that it goes way far beyond that. Sir, I am a computer student and my
entire studies as well as work depends on my laptop. Already in the
past 14 months, my work has suffered a lot. During Jan. I had my
final exams during which instead of studying, I was running here and
there for my laptop repairs.
The dealer says that as it is 'after sales service' he cannot do
anything. While whenever I go to your service center they take on an
average 4 to 5 days to only diagnose the problem and an additional 2
days to repair it. If you calculate from the above details, till now I
have lost almost 1 to 1.5 months of my work and time. Also, there are
2 important facts :
1. Being a computer student, I purchased this costly laptop purely for
its configuration. I was told that it could run any high configuration
software which is clearly not the case. Even the simplest of softwares
or games cannot be run without the computer crashing after some time.
2. The most important thing. On the very date of purchase, 2ndSept.
the dealer MR. Rahul Dhindhorkar of 'Day Infotech" told me that
I could extend my warranty (with some additional charge) from that day
till 1 month before my warranty expires. But when I went to Simtech
for the first time to extend my warranty, they told me it wasn't
possible as HP had stopped the warranty extension programs. As a
result, I couldn't extend the warranty. If this is the case, why was I
offered such false promises and misleading claims?
Sir, to conclude this mail, I would say that from the beginning the
laptop sold to me by HP was malfunctioned and defective. It didnt even
include the MWAVE remote control which was to be included as per
specifications. Sir, I have even bought a cooling pad especially for
my laptop since the 3rd day of my purchase.
After buying the laptop worth Rs. 47, 500 does HP really expect me to
shell out Rs. 14, 000 to Rs. 20000 for replacing my MOTHER BOARD which
was to be included in the 3 year warranty which was not given to me.
Kindly reply how should I proceed to solve this problem.
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