Dear sir,
I am the owner of Canon Digital Camera, Model No.: SX50HS having Serial No.: 498030001033.
The camera was purchased on 15/10 and is still under warranty.
We were taking photographs in the camera, when suddenly it started raining very very heavily. After 2 mins. when we tried to zoom the lens, the camera did not respond and got turned off automatically. Also then the zoom function wasn't working. Hence we approached Canon service centre at Lower Parel. On approaching, the customer service lady told our person that the camera has been dropped to which we were astonished!!! We told her that it had not been dropped at all, but it had gone unprotected under rains. But still she wasn't ready to listen. She called the engineer from inside and gave him the camera. The engineer was more ridiculous and sounded uneducated. He said that someone had stuck the zoom and the lens with a liquid. Nowhere on the camera the same is applied nor there is any physical damage. The service lady said that she will accept the camera and will come back later. But today evening we have got an SMS of Rs. 20, 788.40 as repair charges for the camera. This is black mailing by Canon!!!
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