It was my brother’s 25th Birthday and I wanted to make it a special occasion for him, so I ordered a Bouquet and a Champagne bottle, thinking that I am sitting in Delhi and ferns n petals being a reputed brand name will deliver what I wanted in Mumbai.
On 27th-Jan this order (order #700938685) was placed and I launched a complaint for the Champagne and flowers by calling in to the customer care number 92124 22000.
The Champagne bottle delivered was of Sula brand for which they charged me INR 1, 599.00, while the actual MRP of that bottle is INR 395.00. When launched the complaint, the contact person agreed to replace that bottle with a better quality Champagne which would near to the amount I have paid for it. But later on, a bottle of Sparkling Wine was delivered and the Champagne bottle has been taken back. And this Sparkling wine again costs just INR 495.00.
Again a complaint was launched that it was promised that a good Champagne would be delivered, but instead a wine bottle is delivered. For this the receiver sent a photo of that bottle at [email protected].
Also the flowers which were sent were not fresh and were of very poor quality for which INR 499.00 was charged, if I would have spent INR 200.00 at the road side floweriest, then I would have bought a much better bouquet.
I have put in the written complaint to them, but no action has been taken. They have not only charged me excessively and cheated, but have hurt our sentiments also for this special occasion.
Would appreciate if you can atleast take a legal action against them.
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