Hi Team,
Recently I placed an order with Ferns and Petals for a bunch of roses Chocolate truffle cake (Devine Love; Product Code EXP239; Rs 1199) and Teddy Bear (Dreamy Teddy with love chocolate; Product Code Softchoco3 ; Rs 849) order no 700999212 (placed by Madhushmita on 9th mar)
The total was 2048 (Don’t know why I was charged 2098 instead which I realized later) and the same paid at the FNP store, Halt India, Shop no 136, DLF phase 2, Opposite Sahara Mall, Gurgaon on 9th mar at approx. 10 PM.
I still ignored the fact of being overcharged because for me the occasion of the gift matters not the money.
Today when the recipient got the delivery it was a 6 inch small teddy that was sent (Thank god that I asked the person what sort of teddy you got or else I could have been scammed). When I spoke to the vender, now they sent me a different teddy (nothing that I ordered for) and I returned the same back gain to the vender.
Later I had the vender calling in and informing me that he was never sent the details of what sort of teddy was in the order from FNP. I spoke to the FNP customer care where i got Madhushmita again and she then informed that there has been a mistake, so I asked them they ha today's time to send the teddy to me. She said that it will take 2 days for them to send the teddy to me as it was some not order stock or something. the same was never mentioned in he place where you place the order for the Teddy (http://www.fnp.com/fnp/gift-center/soft-toys/dreamy-teddy-with-love-chocolates/--pI_19342-clI_2-cI_1167-pCI_1007-.html).
PFA attached screenshot of the same.
Finally after long conversations Madhusmita (FNP Ccare rep) informed me that they would be giving the refund for my entire order and the same would be refunded with in 5 - 6 days, therefore wanted me to send my bank details to [email protected]
Well Ferns and Petals is supposed to be brand name and the leader of the kind of business in India and its utter shame for FNP to treat customer emotions in this way (Very Sad). Friends please tighten the knot or else things are going to slip out of your hands.
Thanks and Regards.
M D Dideesh
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