Airtel
Broadband Termination

Good Evening All,

I am Airtel User and platinum customer mobile customer. On July I was moving apartments and had put in a transfer request on the 13th Of July. I recieved a call from the Customer Care executive the next day stating I had to submit some documents. After going to and fro with them on this issue for a couple of days about what docs will server the purpose as valid for my transfer I did not hear from someone for a few weeks. Then I got a call in September where the Airtel Executive asked me why my data usage was non-existent. When I tild them that the reason was that I have put in a transfer request and it is unsettling that I have recieived this call, he said that my status in the "system" said that the transfer cannot be made. So I said in that case then put in a transfer request. a week later again I got a call about my outstanding where the executive said there is no transfer or cancellation request. I again told them to do the needful. And I made it abudantly clear that as I had put in transfer in July I would pay for that billing cycle beyond that I airtel is not able to provide transfer service to me so I will not pay anything beyond July. I was assured that I had to pay the outstanding and F&F will be delivered to me soon. An executive came and picked up what I was told was the F&F amount.

Few days later someone came and picked all my telephone equipment. And I expected the matter to be closed. Now I am getting calls that as the next had been generated so I will need to pay. I have repeatedly told the executives about my predicment where I have been told they will get back to me. Now few days back I saw a tweet from airtel about reconnecting with existing customers. Now I know the methods.

Today this guy calls me up tells me that "meri aukat nahi hai" to pay the bill. Wants to talk to mother and tell her that her son is a coward and other such good stuff. Excellent Airtel, This is how you win minds of heart of existing customer. I am "platinum" Airtel Customer for my Cell phone usage. I am seriously thinking about MNP. I would like to know how I should deal with this nonsense.

Regards,

Nipun