D/Sir,
Please study the entire mail which was copyed and pasted in the compaint details and do the needful for the end of the justice.
With regards
sanjeeb sil
Dhanbad Jharkhand
India mobile no-9006062755
1) C0pyed Mail
Dear Mr. Sil,
Thank you for contacting Airtel contact center.
This is with reference to your email regarding GPRS connectivity on your handset.
Your complain has been forwarded to the concern department and complain number for the same is 3102209264100. The concerned team shall get in touch with you by 23.10.2008.
We truly hope that the above details adequately address your query. Assuring you the best of our services.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
We value your association with Airtel
Nodal Officer
Airtel - Bihar Telecom Services
Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm.
sanjeeb sil
22/10 07:18 AM
To "[email protected]"
cc
Subject FW: Re: FW: Re: Fw: Request for mobile no-(#9006062755)
P Please do not print this e-mail unless it is absolutely necessary P
2) copyed mail
Dear Mr. Sil,
Thank you for contacting Airtel contact center.
With reference to your email regarding slow speed of GPRS.
As per your complain we have checked the details & would like to inform you that your Airtel GPRS is active & working fine.
Further we wish to inform you that Airtel GPRS service is only for mobile and not for the PC/Laptop.
We truly hope that the above details adequately address your query. Assuring you the best of our services.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
We value your association with Airtel
Nodal Officer
Airtel - Bihar Telecom Services
Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm.
sanjeeb sil
15/10 08:51 PM Please respond to
[email protected]
To Pyarelal Yadav
cc [email protected], [email protected]
Subject Re: FW: Re: Fw: Request for mobile no-(#9006062755)
P Please do not print this e-mail unless it is absolutely necessary P
D/Sir,
I have deposited your fees in your account as per your direction on telephonic conversation.
Hence be continue in the process with airtel gprs problem and solve my said problem so that i could get relief from this problem. my problem is not solved by the airtel so far.
your client
Sanjeeb Sil
Dhanbad Jharkhand
& On Tue, 10/14/08, Pyarelal Yadav wrote:
From: Pyarelal Yadav
Subject: FW: Re: Fw: Request for mobile no-(#9006062755)
To: "[email protected]"
Date: Tuesday, October 14, 2:49 AM
&-- Original Message &--
Subject: Re: Fw: Request for mobile no-(#9006062755)
Date: Mon, 13 Oct 11:53:35
From: Nodalofficer. [email protected]
To: Pyarelal Yadav
Dear Mr. Yadav,
Thank you for contacting Airtel contact
center.
This is with reference to your email
regarding slow speed of GPRS.
Your complain has been forwarded to
the concern department and complain number for the same is 3101336668600.
The concerned team shall get in touch with you by 15/10.
We truly hope that the above details
adequately address your query. Assuring you the best of our services.
It has always been our endeavor to provide
you with the best customer service and we assure you of our sincere commitment
to meeting all your future requirements too.
We value your association with Airtel
Nodal Officer
Airtel - Bihar Telecom Services
Please send email to [email protected] for any Query, Complaint or Request
Pyarelal Yadav
12/10 01:07 PM
To
"[email protected]",
"[email protected]",
"[email protected]"
cc
Subject
Fw: Request for mobile no-(#9006062755)
P
Please do not
print this e-mail unless it is absolutely necessary
P
&-- Original Message &--
Subject: Fw: Request for mobile no-(#9006062755)
Date: Mon, 6 Oct 5:36:48
From: Pyarelal Yadav
To:
Pyarelal yadav
(Advocate) Koderma
Licence Reg no-1160 Dated 17 may
Jharkhand Bar council Ranchi (BCI)
& On Sun, 5/10/08, Pyarelal Yadav
wrote:
From: Pyarelal Yadav Subject: Request
for mobile no-(#9006062755) To: [email protected], "121 airtel"
, "Aswani kumar",
[email protected] Cc: "sanjeeb Dhanbad"
,
[email protected] Date: Sunday, 5 October, 10:08 AM
D/sir,
kindly read the entire mail carefully and do the needful and reply for
the same
With Regards
Pyarelal yadav
(Advocate) Koderma
Licence Reg no-1160 Dated 17 may
Jharkhand Bar council Ranchi (BCI)
& On Fri, 3/10/08, Pyarelal Yadav
wrote:
From: Pyarelal Yadav Subject: Fw:
Ref-complaint
id-829900 dated-30.09-07 lodged in your consumer care airtel mobile service
regarding gprs problem with mobile bearing no-9006062755 To:
"[email protected]"
, "[email protected]"
,
"[email protected]",
"[email protected]"
D/Sir,
kindly refer my mail dated 17 oct and 20 oct 08 and reply me
with Regards
sanjeeb sil
Dhanbad
&-- Original Message &--
Subject: FW: Re: FW: Re: Fw: Request for mobile no-(#9006062755)
Date: Mon, 20 Oct 12:58:03
From: sanjeeb sil
To: [email protected]
&-- Original Message &--
Subject: Re: FW: Re: Fw: Request for mobile no-(#9006062755)
Date: Fri, 17 Oct 15:42:47
From: sanjeeb sil
To:
CC:,
D/Sir
Thanks a lot for replying mail and that perheps you have not read my entire mail about complaint. My complaint was not regarding slow speed of Gprs connection kindly read the mail but complaint regarding non connectivity of gprs connection over my mobile said above.
Further i want to inform you that now at present problem is temprorely solved but is not solved completely, problem is some time occured but not like previously.
Futher i want to inform you that my this said problem occured on dated 12-09-08 and i am out of link form internet till 15-10-08 and due to this i have got loss form various event in my business even i have paid for this to my lawyer to fight with your company regarding the above said problem.
Further i want to inform you that i called to your customer care 121 to solve my problem during that very time but they misleaded me, informing false and wrong information at your end. For referance kindly to be perused my mail completely.
Hence kindly look into the entire matter and subject matter and do the needful to solve my problem compeltely.
Please send me also the email id also of your higher authority so that i could send this complaint to them for my satisfaction and justice in this regard which i faced as customer of airtel after taking connection form airtel.
With Regards & Thanks
Sanjeeb Sil
Dhanbad. & On Thu, 10/16/08, Nodalofficer. [email protected] wrote:
From: Nodalofficer. [email protected] Subject: Re: FW: Re: Fw: Request for mobile no-(#9006062755) To: [email protected] Date: Thursday, October 16, 5:32 AM
Dear Mr. Sil, Thank you for contacting Airtel contact center. With reference to your email regarding slow speed of GPRS. As per your complain we have checked the details & would like to inform you that your Airtel GPRS is active & working fine. Further we wish to inform you that Airtel GPRS service is only for mobile and not for the PC/Laptop. We truly hope that the above details adequately address your query. Assuring you the best of our services. It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too. We value your association with Airtel Nodal Officer Airtel - Bihar Telecom Services Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm.
sanjeeb sil
15/10 08:51 PM
Please respond to [email protected]
To
Pyarelal Yadav
cc
[email protected], [email protected]
Subject
Re: FW: Re: Fw: Request for mobile no-(#9006062755) P Please do not print this e-mail unless it is absolutely necessary P
D/Sir, I have deposited your fees in your account as per your direction on telephonic conversation. Hence be continue in the process with airtel gprs problem and solve my said problem so that i could get relief from this problem. my problem is not solved by the airtel so far. your client Sanjeeb Sil Dhanbad Jharkhand & On Tue, 10/14/08, Pyarelal Yadav wrote: From: Pyarelal Yadav Subject: FW: Re: Fw: Request for mobile no-(#9006062755) To: "[email protected]" Date: Tuesday, October 14, 2:49 AM &-- Original Message &-- Subject: Re: Fw: Request for mobile no-(#9006062755) Date: Mon, 13 Oct 11:53:35 From:
Nodalofficer. [email protected] To: Pyarelal Yadav Dear Mr. Yadav, Thank you for contacting Airtel contact center. This is with reference to your email regarding slow speed of GPRS. Your complain has been forwarded to the concern department and complain number for the same is 3101336668600. The concerned team shall get in touch with you by 15/10. We truly hope that the above details adequately address your query. Assuring you the best of our services. It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too. We value your association with Airtel Nodal Officer Airtel - Bihar Telecom Services Please send email to [email protected] for any Query, Complaint or Request
Pyarelal Yadav 12/10 01:07 PM To "[email protected]", "[email protected]", "[email protected]" cc Subject Fw: Request for mobile no-(#9006062755) P Please do not print this e-mail unless it is absolutely necessary P &-- Original Message &-- Subject: Fw: Request for mobile no-(#9006062755) Date: Mon, 6 Oct 5:36:48 From: Pyarelal Yadav To: Pyarelal yadav (Advocate) Koderma Licence Reg no-1160 Dated 17 may Jharkhand Bar council Ranchi (BCI) & On Sun, 5/10/08, Pyarelal Yadav wrote: From: Pyarelal Yadav
Subject: Request for mobile no-(#9006062755) To: [email protected], "121 airtel", "Aswani kumar", [email protected] Cc: "sanjeeb Dhanbad", [email protected] Date: Sunday, 5 October, 10:08 AM D/sir, kindly read the entire mail carefully and do the needful and reply for the same With Regards Pyarelal yadav (Advocate) Koderma Licence Reg no-1160 Dated 17 may Jharkhand Bar council Ranchi (BCI) & On Fri, 3/10/08, Pyarelal Yadav wrote: From: Pyarelal Yadav Subject: Fw: Ref-complaint id-829900 dated-30.09-07 lodged in your consumer care airtel mobile service regarding gprs problem with mobile bearing no-9006062755 To: "[email protected]",
"[email protected]", "[email protected]", "[email protected]" Date: Friday, 3 October, 11:51 AM &-- Original Message &-- Subject: Fw: Ref-complaint id-829900 dated-30.09-07 lodged in your consumer care airtel mobile service regarding gprs problem with mobile bearing no-9006062755 Date: Wed, 1 Oct 4:27:14 From: Pyarelal Yadav To: CC: & On Wed, 1/10/08, Pyarelal Yadav wrote: From: Pyarelal Yadav Subject: Ref-complaint id-829900 dated-30.09-07 lodged in your consumer care airtel mobile service regarding gprs problem with mobile bearing no-9006062755 To: [email protected], [email protected] Date: Wednesday, 1
October, 4:20 AM D/Sir, Please refer my mail dated 30-09-08 and reply dated 30-09-08 and do the needful to solve the problem of my client otherwise legal action against your company mobile service will be taken and you will be responsible for the all things and its related inccured cost on it. I have sent you mail three times regarding the said problem noted in this mail as an advocate for my client but you have not taken any steps in this regard to solve the problem of my client but same many replies upon my mail too has been given as given to my cilent previously. hence after perusing the entire mail it is clear that negligency at your end has been done so far and problem has not been solved for far till date and my client is the sufferor for it. Hence kindly do the needful regarding the subject matter mentioned in this previous sent email. With
Thanks Pyarelal Yadav (Advocate) Licence Reg no-1160 Enrolled Jharkhand Bar council (Ranchi.) & On Tue, 30/9/08, [email protected] wrote: From: [email protected] Subject: Request for your mobile# - FW: Request for your mobile# - 9006062755 To: "Pyarelal Yadav" Date: Tuesday, 30 September, 5:41 PM Dear Customer, We are unable to process your request received through email since either the mobile no. is not mentioned or it is not in the correct format. Please resend the mail again with your Airtel Mobile no. in the Subject as per the following format: 98XXXXXXXX or 99XXXXXXXX Assuring you of our best services, always. Warm Regards Airtel Customer Service &-- Original Message &-- Subject: Request for your mobile# - 9006062755 Date:
Tue, 30 Sep 2008 4:50:59 From: [email protected] To: Pyarelal Yadav Dear Customer, We are unable to process your request received through email since either the mobile no. is not mentioned or it is not in the correct format. Please resend the mail again with your Airtel Mobile no. in the Subject as per the following format: 98XXXXXXXX or 99XXXXXXXX Assuring you of our best services, always. Warm Regards Airtel Customer Service D/sir, kindly do the needful for my client sanjeeb sil (dhanbad). Further i am to inform you that gprs connection of my client is disordered now showing status hold on the screen of his mobile and gprs connection does not properly running on the said mobile and due to this, his is facing problem in his
business. Further that my client in regard already has sent you the mail but not proper response has been done by you. hence kindly look into the matter and solve his problem as early as possible. With Thanks & Regards. Pyarelal Yadav Advocate Koderma D/Sir, Regarding the matter noted in this mail, i sanjeebsil do hearby authorise Mr.pyarelal Yadav Advocate Koderma to represent me and take further steps for me in the regard for which I am forwarding this mail to you for fu & On Fri, 9/26/08, [email protected] wrote: From: [email protected] Subject: Request for your mobile# - Re: Request for your mobile #9006062755 To: "sanjeeb sil" Date: Friday, September 26, 10:07 PM Dear Customer, We are unable to process your
request received through email since either the mobile no. is not mentioned or it is not in the correct format. Please resend the mail again with your Airtel Mobile no. in the Subject as per the following format: 98XXXXXXXX or 99XXXXXXXX Assuring you of our best services, always. Warm Regards Airtel Customer Service & On Fri, 9/26/08, [email protected] wrote: From: [email protected] Subject: Request for your mobile# - Mobile no-9006062755 To: "sanjeeb sil" Date: Friday, September 26, 6:11 AM Dear Customer, We are unable to process your request received through email since either the mobile no. is not mentioned or it is not in the correct format. Please resend the mail again with your Airtel Mobile no. in the
Subject as per the following format: 98XXXXXXXX or 99XXXXXXXX Assuring you of our best services, always. Warm Regards Airtel Customer Service D/Sir As per your formet i am sending you my complaint hence kindly do the needful over my said complaint mentioned in this mail. Thanks Sanjeeb sil & On Tue, 9/23/08, [email protected] wrote: From: [email protected] Subject: Request for your mobile# - Regarding problem in gprs connectivity since 4 days upon mobile bearing no-9006062755 in the name of sanjib sil To: "sanjeeb sil" Date: Tuesday, September 23, 8:05 AM Dear Customer, We are unable to process your request received through email since either the mobile no. is not mentioned or it is
not in the correct format.. Please resend the mail again with your Airtel Mobile no. in the Subject as per the following format: 98XXXXXXXX or 99XXXXXXXX Assuring you of our best services, always. Warm Regards Airtel Customer Service D/Sir, kindly refer my subject and in view of above, i am to inform that i am your customer of gprs and pays you monthly charge for it. Further i am to inform you that i face problem while connecting gprs connection upon my said mobile no since 4 days. It does not connect properly and displays on the screen for a little while then link breark and gets the same display left. Further i have a newly purchesed mobile there is no any problem inside my mobile model nokia N72. Hence you are requested hearby that kindly look
into the matter at your end and do the needful so that i could enjoy gprs connection with my above said mobile. With Thanks & Regards. Sanjib Sil Mob-9006062755kindly treat it as an Urgent case Help yourself with ease. Wherever you are. Now view and pay your bills online at www.airtel.in Click here to register yourself. http://www.airtel.in This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any
action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Help yourself with ease. Wherever you are. Now view and pay your bills online at www.airtel.in Click here to register yourself.
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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