I am enclosing copy of my all mails sent to Airtel (Mobile No.9810191531) for my compensation against I spent for my visit to Lucknow/Pune/Bangalore as their representatives every time confirmed that STD Facility is already running/activate within 4 hours - But all failed only false promises received. Every new executives blame to earlier & told I activatef. I sent so may reminders to get the e-mil id of Sh Mittal Ji or CEO of Airtel to send all the complaint to them to see the feedback of one customer But they are not giving any response.
I am sending copy of all my earlier mails for your immediate attention.
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]
Sent: Thursday, 25 December 3:08:05 PM
Subject: Re: Regarding your Airtel number 9810191531
No rersponse of customer complaint Where is your organisation is standing in this world.
Reminder/25.12.2008
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]
Sent: Tuesday, 16 December 6:35:27 PM
Subject: Re: Regarding your Airtel number 9810191531
Reminder/16.12.2008 - No confirmation till date
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]
Sent: Wednesday, 10 December 11:42:13 AM
Subject: Re: Regarding your Airtel number 9810191531
No response Reminder 10.12.2008
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]
Sent: Tuesday, 2 December 12:12:49 PM
Subject: Re: Regarding your Airtel number 9810191531
Reminder 2.12.2008
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]
Sent: Saturday, 29 November 6:16:07 PM
Subject: Re: Regarding your Airtel number 9810191531
Dear Sir,
nto my experience with Airtel I have no other option to Knock the door for justice from other agencies i.e National Consumer Cell.
Thanks & Regards
D.K.SHARMA
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]
Sent: Friday, 28 November 6:49:30 PM
Subject: Fw: Regarding your Airtel number 9810191531
Feed Back still awaited No commitment to reply the mail in Airtel.
&-- Forwarded Message &-
From: Dushyant Sharma
To: Appellate. [email protected]; [email protected]; [email protected]
Sent: Tuesday, 25 November 7:01:53 PM
Subject: Re: Regarding your Airtel number 9810191531
IN MY OPINION ALL CORRESPONDENCE ARE GOING IN A WRONG HANDS OR NO ONE IS INTERESTED TO REPLY AS I AM NOT GETTING ANY REPLY FROM A WORLD CLASS ORGANISATION LIKE AIRTEL. I THINK THIS IS A RIGHT OF CUSTOMER TO GET THE NECESSARY DETAILS FROM ANY ORGANISATION AND ASK FOR COMPENSATION AGAINT HARRASSMENT. BUT REALLY THIS IS NOT A CUSTOMER ORIENTED ORGANISATION AS NO ONE BOTHERED ON THE correspondence OF CUSTOMERS.
Kindly look into the mails at the earliest & provide the details at the earlist for immediate action.
Thanks & Regards d.k.sharma
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: Appellate. [email protected]; [email protected]; [email protected]
Sent: Tuesday, 18 November 2:49:58 PM
Subject: Re: Regarding your Airtel number 9810191531
No response where is customer standing in Airtel. For giving the e-mail id of their Chairman/CEO/Managing Director they will take so long time to reach the customer complaint. Is any one in Airtel who give us the status of my complaint
1. Email id of Chairman/Worthy Managing Director/CEO
2. Status of my Compensation against the services & harrassment during my visit of various places because of network failure-only false promises to restore the services, every one confirmed I done - now every one is silent to save their own colleagues.
Please take immediate steps & provide us status immediately as this is a consumer right to get the desired information from the organisation.
Matter urgent & request again to send the status immediately it shown that any channels is not looking the complaint & they are busy to close the case at the earliest who is listening the customer & where customer go when your exceutives are harrassing.
Again request for immediate response.
D.K.SHARMA
9810191531/9818319534
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: Appellate. [email protected]; [email protected]; [email protected]
Cc: Appellate. [email protected]; [email protected]; [email protected]; Appellate. [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Tuesday, 18 November 2:02:52 PM
Subject: Re: Regarding your Airtel number 9810191531
nO RESPONSE
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: Appellate. [email protected]; [email protected]; [email protected]
Cc: Appellate. [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Monday, 17 November 4:43:28 PM
Subject: Re: Regarding your Airtel number 9810191531
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: Appellate. [email protected]; [email protected]; [email protected]
Sent: Saturday, 15 November 7:50:04 PM
Subject: Re: Regarding your Airtel number 9810191531
NO RESPONSE TILL DATE REGARDING WORTHY CHAIRMAN E-MAIL ID/COMPENSATION STATUS OF MY CASE.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dushyant Sharma
To: Appellate. [email protected]; [email protected]; [email protected]
Sent: Wednesday, 12 November 3:01:51 PM
Subject: Re: Regarding your Airtel number 9810191531
Reminders/11.11.2008
In continuation of my earlier communications regarding confirmation of
1. E-mail id of Chairman/Managing Director/CEO -
2. Compensation regarding services not provided by your world class organisation due to wrong commitment given by your executives, Every one is workign to save his own colleaguesl-Customer harrassment & Taken decision at your end without no word listen from customer - GIVEN HIS DECISION AS THEY ARE FINAL AUTHORITY IN THIS WORLD CLASS ORGANISATION WITHOUT INVESTIGATING THE CASE IN DETAIL.
I am still waiting for your confirmation regarding these issues at the earliest.
Matter Most urgent & send your confirmatION IMMEDIATELY otherwise I have no option to knock the door for justice to Consumer Court/Honourable Court/Prime Minister of India/Worthy President of India.
Thanks & Regards
D.K.SHARMA
1329 SECTOR-7, URBAN ESTATE
GURGAON-122 001 (HARYANA)
9818319534/9810191531
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: "Appellate. [email protected]"
To: Dushyant Sharma
Sent: Tuesday, 4 November 3:25:57 PM
Subject: Regarding your Airtel number 9810191531
Dear Mr. Sharma,
This has reference to your complaint dated 30 October regarding disruption in roaming facility on your Airtel number 9810191531.
We can understand your problem while on roaming and your grievance thereof. We once again regret the inconvenience caused to you. We can also understand the pain when you were not able to connect the roaming service while travelling.
Further, we trust that one odd incident would not come in the way of our relationship built over the years. We regret the infeasibility to give you any compensation. We value you as our esteemed customer and look forward to a long and fruitful association with you.
For future, kindly call our customer care help line at 121 (toll free) and we would be glad to assist you.
Assuring you the best of our services.
Regards
Zeeshan Haider
Appellate Officer
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
Dushyant Sharma
30-10 01:59 PM
To Appellate. [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
cc
Subject Re: Your Airtel Mobile (#9810191531)
P Please do not print this e-mail unless it is absolutely necessary P
Dear Sir,
Thanks for your mail I have gone through the same in details & observed some discrepencies in your reply.
1. Technical Error -You mentioned that it is out of control and on other side your representatives every time confirmed that they solved the problem & you will never face it again but in actual STATUS SAME - Who is right you or your representatives who is attending the telephone calls? where customer believe?
2. How a customer know it is technical or man made fault - When your representatives every time confirmed "I done as earlier executive not done" who is right & who is wrong - this is a serial story of every time. I never confirmed by your executives what is the main cause of this fault - you are doing all these things at your end without any confirmed intimation to customer Who is faulty - I or Airtel. Whose responsility to inform - I or Airtel as a Connection holder I booked my complaint to 121 but on Airtel who complete his responsibility - Than how you say that my case is not cover under compensation.
Respected sir, this is totally a case of compensation as a waste my business trip because of your Irresponsible Executives. It is clearly shows that you are giving wrong statement to save your own people & not considering the cost of harrassment & embrassing situation of person who is having Blackberry Set but no Net work.
I am asking a amount which I spent on my tours on actuals as all bills attached with the mail then where is Justice in Airtel it shows that no difference between 121 or Appellate Authority. I observed that they are not going in depth of the complant as a routine all are working in hurry to close the case. But this is a genuine case again go through the correspondence carefully before closing the same.
I request your goodself to look into the matter personally in depth with all correspondence before giving any one side decision. As a customer I have a full right to ask for compensation because of services not provided by any authority after their commitment to restore as you charged the amount of STD in your bills against not cunction of services - No one goes in depth the frequency of callrecord of your 121 working or Call Centre People working as they are only giving a lips services in actual as they are only big stone between Management & Customers. Convey my feelings to Chairman Sir in your Board Meeting.
Kindly give the e-mail id of Worthy Chairman of Airtel to knock the door before knocking the door for justice to Honourable Court/Consumer Court as we are looking the advertisement on our TV regarding right of a customer - Book a complaint to customer care/Shop from you purchased the goods, if they are not listing to go area manager, not listening - Go the Company Sr Management so we are adopting the same procedure as we are Jagruk Nagrik of this democratic Country". Before hearing/looking the case you adopred the sameprocedure & declare the result because every one in Airtel is in hurry. In actual this is a sign of bad days are coming in near future as every one is stopping the noice of customer & saving his face only.
Any Justice in Airtel who & where these Judges are sitting if a customer want to meet kindly confirm date & time for meeting to knock the door. Kindly provide us e-mail id of Airtel Chairman as a govt notification every one has full right to ask any information of company but on your website no such information is available. Kindly confirm the same as I want to send my all earlier correspondence to Worthy Chairman office directly I think Honourable Worthy Chairman is the right person to listen the customer as it is clear from your mail that you all are final authority to take decision without contacting the parties where is Justice - for every judgement hearing of both parties are essential but in Airtel Appellate Authority is final No Need to listen any one before declaring judgement.
I request your goodself to look into the matter in depth again & confirm the following
1. E-mail id of Chairman
2. Status of my compensation amount
3. Who is the right person to contact except Chairman-e-mail id required.
4. Where is customer standing in Airtel
Matter most urgent & open your ear & eyes before customer close their ear & eyes from Bad Services of Airtel. I again request your goodself to look into the matter on top priority & take decision after going throuth/listen the voice of customer before taking/declaring any one side decision. Re-consider your decision & send my compensation amount at the earliest.
With kind regards
D.K.SHARMA
1329, SECTOR-7 EXTN
URBAN ESTATE, GURGAON
MOB.9810191531/9818319534
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: "Appellate. [email protected]"
To: Dushyant Sharma
Sent: Friday, 24 October 3:11:22 PM
Subject: Your Airtel Mobile (#9810191531)
Dear Mr. Sharma,
This has reference to your complaint dated 22 October regarding disruption in roaming facility.
We can understand your problem while on roaming and your grievance thereof. We once again regret the inconvenience caused to you. We can also understand the pain when you were not able to connect the roaming service while travelling.
Though this is unfortunate that you faced certain problems while on roaming, we would like to submit that it was purely because of some technical error. This was entirely unintentional due to the technical error beyond the humane control we can exercise in normal course.
We will not be in a position to give you compensation on account of technical errors. However, please be assured that you can access our customer care service round the clock to get personalized service from our side.
Further, we trust that one odd incident would not come in the way of our relationship built over the years. We value you as our esteemed customer and look forward to a long and fruitful association with you.
Should you require further assistance, please do not hesitate to contact us. You may send us an SMS on 121 or email us at [email protected] and we shall make every effort to revert with resolution as soon as possible.
Regards,
Aarti Handa
Appellate Officer
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
Dushyant Sharma
22-10 11:51 AM
To [email protected], [email protected], n
cc [email protected]
Subject Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
P Please do not print this e-mail unless it is absolutely necessary P
Dear Sir,
In continuation of my earlier correspondence I am enclosing Summary of Actual Expenses incurred during my visit to Delhi-Lucknow & Delhi-Pune-Bangalore Visit, Copy of Air Ticket & Hotel Bill Non Bearable Cost of Business on account of Network Failuire during my visits.
You are requested to send my Demand Draft at the earliest. Matter Most serious otherwise I have no option to knock the door for justice to Honourable Court as all authorities in Airtel are still silent on this important issue.
With kind regards
D.K.SHARMA
1329 SECTOR-7 EXTN
URBAN ESTATE
GURGAON-122 001
HARYANA
9818319534
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Thursday, 16 October 6:55:06 PM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Wednesday, 15 October 3:30:07 PM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Wednesday, 15 October 3:28:16 PM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Wednesday, 15 October 3:26:30 PM
Subject: Re: Your Airtel Mobile (#9810191531) [REF:203802514498]
&-- Original Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Wednesday, 15 October 2:39:04 PM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
Kind Attn: Sh Mittal Ji,
Respected Sir,
Kindly spare few seconds from your valuable time TO GO THROUGH MY EARLIER MAILS & solve the problem of customer as in your World Class Organisation no one is ready to listen the customer. Every one is asking such question which is not necessary as I got mobile no of any senior person they are pressing how you got my mobile no. This is a practice in your organisation. Kindly look into the system to improve the customer services at the earliest.
iF APOSSIBLE KINDLY MAKE A SYSTEM OR CHANNNEL, IF A CUSTOMER WANT TO INTEREACT WITH YOU DIRECTLY
Matter most serious
Thanks
K.K.SHARMA
9818319534
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Wednesday, 15 October 2:18:48 PM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Tuesday, 14 October 2:53:20 PM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Tuesday, 14 October 10:18:59 AM
Subject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]
Cc: [email protected]
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-1228412076-1223959739=:79731"
--0-1228412076-1223959739=:79731
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
=0A=0A=0A=0A&-- Forwarded Message &-=0AFrom: Dushyant Sharma =0ATo: [email protected]=0ASent: Tuesday, 14 October, 200=
8 10:06:24 AM=0ASubject: Fw: Your Airtel Mobile (#9810191531) [REF:20380251=
4498]=0A=0A=0A=0A=0A=0A=0A&-- Forwarded Message &-=0AFrom: Dushyant Sha=
rma =0ATo: [email protected]; modalofficer.=
[email protected]; [email protected]; [email protected]; ombudsman@air=
tel.in=0ACc: [email protected]=0ASent: Tuesday, 14 October 10:04:52 AM=
=0ASubject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]=0A=0A=
=0APlease go through my complaint seriously & pay my compensation amount im=
mediately as no one in airtel is ready give e-mai id/telephone no of Sh. Bha=
rti Mittal Ji to book my complaint to your higher authorities as in Bharti =
No one is ready to give customer satisfaction. They think they are the only=
person who is dring the Airtel & they are only final authority.=C2=A0 Matt=
er most serious =0A=0AImmediate response is requested.=0A=0AK.K.SHARMA=0A98=
18319534=0A=0A=0A=0A&-- Forwarded Message &-=0AFrom: Dushyant Sharma =0ATo: [email protected]; [email protected]=
=0ACc: [email protected]=0ASent: Tuesday, 14 October 9:28:06 AM=0AS=
ubject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514498]=0A=0A=0A=0A=
=C2=A0=0A&-- Forwarded Message &-=0AFrom: Dushyant Sharma =0ATo: [email protected]=0ASent: Tuesday, 14 October, 200=
8 9:16:13 AM=0ASubject: Fw: Your Airtel Mobile (#9810191531) [REF:203802514=
498]=0A=0A=0ANo response till date??? =0AKindly give me e-mail id of Chairm=
an of Airtel to send the exact feedback about his world class organisation.=
Treat it most urgent=C2=A0 & send my compensation amount immediately=0ATha=
nks=0A=0A=0A=0A&-- Forwarded Message &-=0AFrom: Dushyant Sharma =0ATo: [email protected]=0ACc: [email protected]=0AS=
ent: Monday, 13 October 4:40:40 PM=0ASubject: Fw: Your Airtel Mobile =
(#9810191531) [REF:203802514498]=0A=0A=0AKind Attn Mr Sachin Vaish - 981867=
0896=0A=0AAs discussed, please go through the mail & remove such stone from=
the way of customer for betterment of organisation.=C2=A0 Also arramge to =
pay the ccompensation amount at the earliest=C2=A0=0A=0AThanks & Regards=0A=
=0AD.K.SHARMA=0A9818319534=0A=0A=0A=0A&-- Forwarded Message &-=0AFrom: =
Dushyant Sharma =0ATo: [email protected]=0ACc: =
[email protected]=0ASent: Monday, 13 October 10:05:40 AM=0ASubject: Re=
: Your Airtel Mobile (#9810191531) [REF:203802514498]=0A=0A=0AThanks for yo=
ur prompt reply.=C2=A0 My comments are as under :-=0A1.=C2=A0=C2=A0=C2=A0 I=
n your well reputed organisation there is no meaning of=C2=A0 Customer Care=
such as 121 or 198 maximum time these numbers are No Reply or the exceutiv=
es are working as per thier convenience as it is clear from my earlier mail=
- all=C2=A0telephone lines of Floor Managers/Managers are always busy as pe=
r your executives and they are busy=C2=A0in=C2=A0other work & they have no =
time to talk with customers.=0A2.=C2=A0=C2=A0=C2=A0 This is not a first inc=
ident these are regular problems when I left NCR, =C2=A0 On my complaint cus=
tomer care=C2=A0assured me that this will not repeat in future - but after =
one week I am facing the same where is technical team or your assurances?? =
???=C2=A0 Where is commitment of your executives to solve the problem wit=
hin 1-4 hours commitment??? No commitment only come in office One Lunch & =
Two Punch Pcocedure there is no responsibility of any one to go through the=
complaint in details & give the solution to customer=0A3.=C2=A0=C2=A0=C2=
=A0 As I mententioned in my mail I am in pune & last time I was in Lucknow =
in open or office block Signal problem.=C2=A0As your team confirmed that I =
requested to deactive national roaming - totally wrong statement.=C2=A0I ne=
ver requested your office to discontinue my National Roaming than who allow=
AIRTEL to discontinue without my consent.=0A4.=C2=A0=C2=A0=C2=A0 Send my c=
laim amount of Rs.10, 00, 000.00 Lac towards harrassment & business loss due =
to your network problem.=C2=A0 As your network is detoriating day by day an=
d this is common feedback only in advertisement this is good in practical N=
IL.=0A5.=C2=A0=C2=A0=C2=A0 In my opinion you have not gone through my mail =
so you are asking such question.=C2=A0 As desired, please note the followin=
gs :-=0A=C2=A0=C2=A0=C2=A0=C2=A0=0A=09* Landmark - Out of NCR- In India =0A=
=09* Duration of problem Regular =0A=09* Type of handsets Blackberry Nokia =
=0A=09* Number of signals (0, 1, 2, 3, 4) 0-1 Not able to dial or get the call =
=0A=09* Voice quality (Good, Average, Poor) Poor =0A=09* Area (Indoor, Outd=
oor, Basement, In car) Open or in office =0A=09* Wall type (Brick, Concrete=
)Normal=0AI day is not so far when people like me close their eyes from you=
r false advertisement of net work on Boards and adopt the alternate operato=
r without any pressure.=C2=A0 Kindly convey this message to Sh Bharti Mitta=
l ji to take immediate steps to solve these problem otherwise AIRTEL will b=
e name of PAST.=0A=C2=A0=0AKindly confirm your action plan to solve the pro=
blem=C2=A0 as =C2=A0no false commitment required from your customer care an=
d I require commitment from Sh Bharti Mittal Ji only.=C2=A0 Kindly give=C2=
=A0this message to your Higher Authorities to=C2=A0see the problem personal=
ly & do not left these things on such irresponsible executives.=C2=A0 Matte=
r most urgent.=C2=A0 Confirm status of my compensation amount otherwise I h=
ave no option to knock the door for justice to Honourable Court.=C2=A0=0A=
=C2=A0=0AK.K.SHARMA=0A9818319534=0A=0A=0A=0A&-- Original Message &-=0AF=
rom: "[email protected]" =0ATo: [email protected]=
o.in=0ASent: Sunday, 12 October 11:02:55 PM=0ASubject: Your Airtel Mo=
bile (#9810191531) [REF:203802514498]=0A=0A=0ADear Mr. Sharma, =0A=C2=A0=0A=
=C2=A0=0AThank you for contacting Airtel.=0A=C2=A0=0AThis is with reference=
to your email expressing concern over call drop problem on your Airtel num=
ber9810191531.=0A=C2=A0=0AWe regret to inconvenience faced.=0A=C2=A0=0AIn a=
ddition to our services, one of the benefits we try very hard to offer our =
customers is convenience, and we have not met that standard in this case.=
=C2=A0 =0A=C2=A0=0AWe would request you to please provide us with the follo=
wing details so that we can assist you in this regard:=0A=C2=A0=0A=09* Land=
mark =0A=09* Duration of problem =0A=09* Type of handsets =0A=09* Number of=
signals (0, 1, 2, 3, 4) =0A=09* Voice quality (Good, Average, Poor) =0A=09* Ar=
ea (Indoor, Outdoor, Basement, In car) =0A=09* Wall type (Brick, Concrete)=
=0A=C2=A0=0AIt is always important for us to hear how customers react to al=
l aspects of our services.=C2=A0 Strong customer feedback like yours helps =
us continue to improve the service we provide, and we appreciate the time y=
ou took to write to us.=0A=C2=A0=0AIt has always been our endeavor to provi=
de you with the best customer service and we assure you of our sincere comm=
itment to meeting all your future requirements too.=0A=C2=A0=0AWe value you=
r association with Airtel.=0A=C2=A0=0A=C2=A0=0ARegards, =0A=C2=A0=0AAshish T=
iwari=0ACustomer Services=0AAirtel=0A=C2=A0=0A=C2=A0=0A=C2=A0=0A=C2=A0=0ADI=
SCLAIMER AND CONFIDENTIALITY NOTE:=0A=C2=A0=0A=C2=A0=0AThe information in t=
his email is confidential and intended solely for the addressee. Access to =
this e-mail by anyone else is unauthorized. Any copying or further distribu=
tion beyond the original addressee is not intended, and may be unlawful. Th=
e opinions expressed are those of the sender, and do not necessarily reflec=
t those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned =
for presence of virus. It is recommended to scan the attachment before laun=
ching.=0A=C2=A0=0A=C2=A0&- Original Message &-=0A=0A=0ADear Sir, =0A=0AI=
n continuation of my earlier mail regarding Airtel Network Problem during=
=0ANCR & Roaming. Now I am in Pune & facing the same problem.? It? seems th=
at=0ANo one is looking the customer feedback & every one is in hurry to clo=
se=0Athe complaint.=0A=0AToday? I contacted your customer care mobile no.981=
0012345? (Mr Joginder=0AKUmar)? &? he? confirmed that problem in your system .=
? Now every thing is=0Anormal as? I reset?? your number & problem will be res=
olved within 1 to 4=0AHours or you adopt 2nd option select Airtel in manual=
mode to avoid such=0Aproblem in future.? This is a very serious issue ever=
y time before going=0Aanywhere I? follow?? this procedure - Contact your repr=
esentative & he reset=0Amy number .? It shows that? your technical team is n=
ot capable? to solve? the=0Aproblems. In my opinion it is not justified &? acc=
eptable to you? A/c Holder.=0ABecause of this routine problem & I have no op=
tion to=0A-??? Go to Vadafone or other operator=0A-??? Knock the door for j=
ustice to Mr. Bharti Mittal Ji or? Honourable Court.=0A=0AFirst option is mor=
e convenient to me because this is easily possible & but=0Aa day is not so =
far when people will close their eyes from the Big Banners=0Aof Airtel beca=
use of poor customer feedabck & No one can do any thing after=0Aclosing the=
ir eyes.? Due to failure of my mobile network I lost? my big=0Abusiness deal =
today & heavy financial loss.? Look into the matter on top=0Apriority & pay =
Rs.10, 00, 000.00 as compensation immediately.=0A=0AIMMEDIATE RESPONSE REQUES=
TED.=0A=0AThanks & Regards=0A=0A? K.K..SHARMA=0A9818319534=0A=0A=0AFrom: 121=
@airtelindia.com [mailto:[email protected]]=0ASent: Tue, 07 Oct 20:3=
1=0ATo: [email protected]=0ASubject: Your Airtel Mobile (#9810191531) [REF:2=
02384811842]=0A=0A=0ADear Mr. Sharma, =0A=0A=0A=0A=0A=0AThank you for contac=
ting Airtel.=0A=0A=0A=0AThis is with reference to your email expressing you=
r concern over the=0AAirtel services and deactivation of National Bharti Ro=
aming without any=0Arequest from your Airtel number 9810191531. We regret f=
or the inconvenience=0Acaused.=0A=0A=0A=0AWe share your anguish in this reg=
ard.? We value our customers trust above=0Aall else-it is the foundation up=
on which Airtel was built.? Rest assured, =0Awe are personally looking into =
the matter and have taken necessary steps to=0Aensure that such incident is=
not repeated.=0A=0A=0A=0AIt is always important for us to hear how custome=
rs react to all aspects of=0Aour services.? We value your feedback on our c=
ustomer care department.=0AStrong customer feedback like yours helps us con=
tinue to improve the=0Aservice, and we appreciate the time you took to writ=
e to us.=0A=0A=0A=0AOur aim at Airtel is to provide a convenient and effici=
ent service; however=0Ain this case, we have not met that standard. We regr=
et that we were not=0Aable to fulfill your expectations for this level of s=
ervice.=0A=0A=0A=0AIt has always been our endeavor to provide you with the =
best customer=0Aservice and we assure you of our sincere commitment to meet=
all your future=0Arequirements too.=0A=0A=0A=0AWe value your association w=
ith Airtel.=0A=0A=0A=0A=0A=0ARegards, =0A=0A=0A=0AJagjeet Singh=0A=0ACustome=
r Services=0A=0AAirtel=0A=0A=0A=0A&&&&&&&&&&&&&--=
&&&&&&&&&&&&&&&&&&&&-=0A=0A=0A=0A=
=0A=0ADISCLAIMER AND CONFIDENTIALITY NOTE:=0A=0A=0A=0A=0A=0AThe information=
in this email is confidential and intended solely for the=0Aaddressee. Acc=
ess to this e-mail by anyone else is unauthorized. Any=0Acopying or further=
distribution beyond the original addressee is not=0Aintended, and may be u=
nlawful. The opinions expressed are those of the=0Asender, and do not neces=
sarily reflect those of BHARTI AIRTEL LIMITED. The=0Ae-mail has been succes=
sfully scanned for presence of virus. It is=0Arecommended to scan the attac=
hment before launching.=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A&- Original Message =
&-=0A=0A=0ADear Sir/Madam, =0AI though it can be tracked thru complaint nu=
mber.=0AMy mobile number is 98101 91531=0AThanks for your prompt response, =
KK Sharma=0A=0A***=0A&--Original Message&--=0AFrom: [email protected]=
[mailto:[email protected]]=0ASent: Tue, 07 Oct 1:26=0ATo: K K Sharm=
a=0ASubject: Request for your mobile# - Compensation=0A=0A=0A=0ADear Custom=
er, =0A=0AWe are unable to process your request received through email since=
either=0Athe mobile no. is not mentioned or it is not in the correct forma=
t.=0A=0A=0APlease resend the mail again with your Airtel Mobile no. in the =
Subject as=0Aper the following format:=0A=0A98XXXXXXXX or 99XXXXXXXX=0A=0AA=
ssuring you of our best services, always.=0A=0AWarm Regards=0AAirtel Custom=
er Service=0A=0A=0A=0ADear Sir/Madam, =0A=0A=0A=0AThis is to intimate you th=
at I left for Lucknowby evening flight dated 5th=0AOct=0A08. When tried to =
contact for taxi driver, I observed that there is no=0Anetwork=0Aavailable.=
Next day I visited Tata Motors and again tried to contact my=0ACorp=0Aoffi=
ce and other important clients, but the fate was same.=0A=0A=0A=0AOn 6th ni=
ght when returned to Delhi around 2230h, I contacted customer care=0A=0Awhe=
re in I was told that due to some technical error, the national roaming=0As=
ervice to my number got de-activated (refer complaint number: 3804427).=0A=
=0A=0A=0ASituation aggravated further when I got SMS saying? On my request =
the=0Anational=0Aroaming is being activated? where as it was purely your f=
ault. Over and=0Aabove=0Ayour CC executive kept on arguing with me.=0A=0A=
=0A=0AIn this scenario, where in my whole visit served no purpose on accoun=
t of=0Ahelplessness due to non-availability of national roaming, May I requ=
est you=0Ato=0Apay me the compensation of following:=0A=0AAir ticket DEL-LK=
O 5/10/08: Rs 5360/-=0A=0AMy one day salary: Rs.. 5, 000/-=0A=0AAir ticket LK=
O-DEL 6/10/08: Rs. 3890/-=0A=0ATo & fro taxi charges: Rs. 1600/-=0A=0A=0A=
=0AWaiting for quick action from your side=0A=0A=0A=0AWith regards=0A=0A=0A=
=0AK.K.Sharma=0A=0AVice President? Corporate Engineering=0A=0AOmax Autos Ltd=
., Corporate Office Plot No. 26, Bays 4, Institutional Sector=0A32, =0AGurga=
on-122 001 (Haryana) India=0A=0APh: 91 124 4343000 Fax: 91 124 258 0016? W=
ebsite: www.omaxauto.com=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=
=0A=0A=0A=0A=0AHelp yourself with ease. Wherever you are.=0A=0ANow view and=
pay your bills online at www..airtel.in=0A=0AClick here to register yoursel=
f.=0A=0Ahttp://www.airtel.in=0AThis e-mail and any files transmitted with i=
t are for the sole use of the=0Aintended recipient (s) and may contain confi=
dential and privileged=0Ainformation. If you are not the intended recipient=, please contact the=0Asender by reply e-mail and destroy all copies and th=
e original message. Any=0Aunauthorized review, use, disclosure, disseminatio=
n, forwarding, printing or=0Acopying of this email or any action taken in r=
eliance on this e-mail is=0Astrictly prohibited and may be unlawful.=0AThe =
recipient acknowledges that Bharti Airtel Limited or its subsidiaries=0Aand=
associated companies (collectively "Bharti Airtel Limited"), are unable=0Ato=
=0Aexercise control or ensure or guarantee the integrity of/overthe content=
s=0Aof=0Athe information contained in e-mail transmissions and further ackn=
owledges=0Athat any views expressed in this message are those of the indivi=
dual sender=0Aand no binding nature of the message shall be implied or assu=
med unless the=0Asender does so expressly with due authority of Bharti Airt=
el Limited.=0ABefore=0Aopening any attachments please check them for viruse=
s and defects.=0A=0A=0A=0A&&&&&&&&&&&&&&&&-=
&&&&&&&&&&&&&&&&&=0A=0A=0ADisclaimer:=0A=
=0AThis message is for the designated recipient only and may contain=0Apriv=
ileged, proprietary, confidential=0Aor otherwise private information. If you h=
ave received it in error, please=0Adelete the original after=0Anotifying us =
immediately at [email protected].=0A=0AThank you.=0A=0AOMAX AUTOS LTD.=0APle=
ase visit us at: www.omaxauto..com=0A=0AThis e-mail and any files transmitt=
ed with it are for the sole use of the=0Aintended recipient (s) and may cont=
ain confidential and privileged=0Ainformation. If you are not the intended =
recipient, please contact the=0Asender by reply e-mail and destroy all copi=
es and the original message. Any=0Aunauthorized review, use, disclosure, dis=
semination, forwarding, printing or=0Acopying of this email or any action t=
aken in reliance on this e-mail is=0Astrictly prohibited and may be unlawfu=
l. The recipient acknowledges that=0ABharti Airtel Limited or its subsidiar=
ies and associated=0Acompanies (collectively "Bharti Airtel Limited"), are un=
able to exercise=0Acontrol or ensure or guarantee the integrity of/overthe =
contents of the=0Ainformation contained in e-mail transmissions and further=
acknowledges that=0Aany views expressed in this message are those of the i=
ndividual sender and=0Ano binding nature of the message shall be implied or=
assumed unless the=0Asender does so expressly with due authority of Bharti=
Airtel Limited.=0ABefore opening any attachments please check them for vir=
uses and defects.=0A|&&&&&&&&&&&&&&&&&&=
&&&&&&--|=0A|&&&&&&&&&&&&&&&&--=
&&&&&&&&|=0A|&&&&&&&&-- |=0A| |=0A|Disclaim=
er: |=0A| |=0A|This message is for the designated recipient only and may co=
ntain |=0A|privileged, proprietary, confidential |=0A|or otherwise private in=
formation. If you have received it in error, please |=0A|delete the original =
after |=0A|notifying us immediately at [email protected]. |=0A| |=0A|Thank y=
ou. |=0A| |=0A|OMAX AUTOS LTD. |=0A|Please visit us at: www..omaxauto.com |=
=0A| |=0A|&&&&&&&&&&&&&&&&&&&&&--=
&&&|=0A=0A=0A=0A=0AAdd more friends to your messenger and enjoy! Invi=
te them now..=0A=0AThis e-mail and any files transmitted with it are for the=
sole use of the intended recipient (s) and may contain confidential and pri=
vileged information. If you are not the intended recipient, please contact =
the sender by reply e-mail and destroy all copies and the original message.=
Any unauthorized review, use, disclosure, dissemination, forwarding, printi=
ng or copying of this email or any action taken in reliance on this e-mail =
is strictly prohibited and may be unlawful. The recipient acknowledges that=
Bharti Airtel Limited or its subsidiaries and associated companies (collect=
ively "Bharti Airtel Limited"), are unable to exercise control or ensure or =
guarantee the integrity of/overthe contents of the information contained in=
e-mail transmissions and further acknowledges that any views expressed in =
this message are those of the individual sender and no binding nature of th=
e message shall be implied or assumed unless the sender does so expressly w=
ith due
authority of Bharti Airtel Limited. Before opening any attachments please =
check them for viruses and defects. =0A%%%%%%%%%%__=0AA=
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