IRCTC has given online Ticket booking facility to the users. However, whenever you try to book Tatkal ticket at 8AM in morning, it will throw an error "Service unavilable". You will experience the same till 9.30 and after that IRCTC server will be up when NO TATKAL tickets are available.
It is just the way to earn money illeagaly by agents and I am sure it is not possible without help of IRCTC employees.
I think, we people need to take strong action against this. Becoz Govt is not going to any thing. They are happy in earning this type of money.
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