A mo. no 9958988688 in the name of my son and used by my Daughter-in-Law is having AIRTEL connection. I am cursing myself for selecting the Airtel who does not care for their customers and keep giving big adv. to fool more and more customers. I am giving below my case:
Since last 6 months, including this month, the Co. is regularly sending the Fraud bills. They, without our knowledge and consent, are including Rs 300 for 900 mins local free calls. Also the charges are not shown once but number of times for same dates.
First time, in Feb. when bill came I called customer care. Theywere fully aware of it as they immediately replied that its a mistake and they would rectify it. The call it as Waiving Off the money in bill and not rectifying it. They dont send a corrected bill.
This inflated bills are coming again and again since last 6 months, Though I am writting to all includind Appellate Authority but no one likes to relpy.
To give a idea of Fraud ammount, Feb.09 bill of Rs 2163 had Rs 1819 Fraud ammount, March 09 Bill Rs 1212, Fraud a/m Rs 857, April Bill Rs 1282 Fraud a/mRs900, May bill Rs 1227, Fraud a/m Rs 904 June bill Rs 1245 Fraud a/m Rs 805. July bill Rs 855 Fraud a/m more than Rs 170 (they have to give correct figure)
This shows that bill are having more Fraud ammount than the actual bill. In next bill they reduce ate a/m as Adjustments.
This is nothing but Harrasment of customers. Is it my duty to run after them to get the bill corrected every month. Also lots of other customers must be paying their bills along with this fraud ammount.
Co. has to clarify in details as every month they cannot call it as mistake
Prabhat Gujral
Mo 9811237727
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