I was a BSNL post paid consumer in 2008 & 09, based in Nagpur. In january 09, I got transferred to Navi Mumbai, I continued using the connection till March. Due to some error in their system, the BSNL posted me bills of Rs. 36204 in Feb & Rs. 35879 in Mar 09. It was the shock of my life and contacted various persons in BSNL. Ultimately I got hold of a DGM with the BSNL at Pune who in consultation with an IT guy of the company concluded that there was an error in their system which led to this type of billing.
On my insistence they provided me detailed bills of the 2 months running into around 350 pages each. The detailed bills showed calls to one particular number every 1-5 seconds throughout the day for the two months and each call was billed for Re. 1 by the system leading to such exorbitant bills.
I was provided with a revised provisional bills for Rs. 1030 & Rs. 1063 which was duly paid by me. I then requested them to discontinue the service which was also duly done by the BSNL after clearing the dues. I was assured by them that the issue had been resolved and no dues were pending.
Yesterday one of my erstwhile neighbours at Nagpur traced me somehow and informed that a legal notice had been issued by the Office of the District Legal Services Authority, District Court, Nagpur for a Pre litigation dispute between BSNL and myself regarding outstanding dues of Rs. 92229 inclusive of interest & other expenses. This notice requested me to be present at the Lok Nyayalaya on 6th Feb & settle the dues.
This incident has severely maligned my reputaion with my erstwhile neighbours and has given me severe mental agony. Kindly help me to make BSNL realise of its mistakes and compensate me for the trouble caused.
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