Telephone No : 25581939 Consumer No : 04302419929
I was changed wrongly in month of April for which I am keep on making mails to their "Pubilc Grievances Cell" (they do not call it "customer grievance cell" as they don't like to treat customers in the right prospective)
I am sending mails after mails to them, and got few assurance like please await matter is under investigation, etc.
As of now there is no proper solution to my complaint and top of it they do not share the email IDs of telecomm top brasses to us. It is well evident why public secor lossing to private companies.
--
Regards
Sanjay Garg
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Sanjay Garg [mailto: [email protected]]
Sent: Tuesday, November 11 10:17 AM
To: [email protected]
Cc: [email protected]
Subject: Fwd: FW: Probelm Repeats: Almost double billing for my telephone
Telephone No : 25581939 Consumer No : 04302419929
Today (11/11) I have received my latest telephone bill wherein to my disappointment, there is no refund adjustment for the period while telephone was not used as BSNL was shifting the phone.
This issue was brought to your notice in April (7 months back), I have assurance mails from your end that I should wait as you are taking some action (s).
Now, I am searching the email IDs of telecomm. minister so that I can appraise him the reason for people moving away to private operators. Can you help me in getting the email ID, else I am already looking for the same
warm Regards
Sanjay garg
my cell - 9381285475
2nd no. - 9940199438
&&&- Forwarded message &&&-
From: Sanjay Garg
Date: Fri, Jul 11 at 5:40 PM
Subject: FW: Probelm Repeats: Almost double billing for my telephone
To: [email protected]
Telephone No : 25581939 Consumer No : 04302419929
Please refer you assurance on my complaint dated May 16 and your assurance dated 16/5, I yet to get :-
1 Refund / adjustment for the excess amount BSNL taken by overcharging on STD @ Rs.2 per minute since Feb. 2008 till May under "One India Plan"
2 Refund / adjustment for the rental charged for Broadband (@ 900 per month) and Phone (@ 250 per month) for a period from 4/2 till 26/2 while phone was not installed/operational at my new house
Now I have two options either I should stop paying BSNL (recently received bill of Rs.1407/-) till I get my above amount adjusted then shift to private phone operator or get a clear assured date by which my complaint is resolved to a conclusive manner.
Please suggest what should I do?
Warm Regards
Sanjay Garg
[email protected] (91 9381285475)
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: AGMPG [mailto: [email protected]]
Sent: 17 May 17:22
To: Sanjay Garg
Subject: Re: Probelm Repeats: Almost double billing for my telephone
Dear sir,
Your email is receiving attention.. Please wait for further reply.
With regards,
PG CELL
&-- Original Message &--
From: Sanjay Garg
To: [email protected]
Cc: gmail
Sent: Friday, May 16 1:53 PM
Subject: Fw: Probelm Repeats: Almost double billing for my telephone
this refers to your mail dated 29/4, wherein it was assured that I will get adjustments in my next bill for :-
1 rent rebate for period from 04-02 till 26-02 as phone was under shifting
2 reversal of excess charges because of wrong billing charged Rs.2/- per minute in "One India Plan"
I received my latest bill dated 10/5 wherein no rebate was given for above also I am still overcharged Rs.2/- per minute in "One India Plan" even in current bill.
As the similar act was done in past also, I have all the reason to believe that there is a bad intension to cheat consumer as the details of STD charges are not made available to consumer, thus consumer is kept unaware of the fraud.
In these circumstances, I would like to cancel my connection and Look forward for refund "with interest", please do the needful and acknowledge the receipt of my complaint.
In case I do not receive a satisfactory action/reply, I may be forced to go in unpleasant (legal) way
Warm Regards
Sanjay Garg
[email protected] (91 9381285475)
&-- Original Message &--
From: AGMPG
To: Sanjay Garg
Sent: Tuesday, April 29 3:37 PM
Subject: Re: Probelm Repeats: Almost double billing for my telephone
Dear sir,
With reference to your mail regarding almost double billing for your tel no 25581939, your case has been forwarded to DE Madhavaram. Excess amount collected will have to be adjusted in the future bills. You please observe the next bill for adjustment. Kindly wait.
with regards
PG CELL
&-- Original Message &--
From: Sanjay Garg
To: [email protected]
Cc: gmail
Sent: Tuesday, April 22 10:26 AM
Subject: Probelm Repeats: Almost double billing for my telephone
Telephone No : 25581939 Consumer No : 04302419929
Please refer my earlier grievance wherein you intervened and corrected the problem for me. But Following is the recent bill of mine, where again I am getting billed Re.1 for every 30 seconds in "One India Plan"
Apart from this another problem is that I made a local shifting request and got my connection shifted by BSNL. For the same reason my telephone was not in use from 04-02 till 26-02. And I got billed for this period also (Telephone Tariff @250 and Broadband @900). I should get rebate for the period telephone was not connected to me.
&&&&&&&&&&&&&&&&&&&&&&&&&&
Sl. No. Date Time Called Tel. No. Duration (Sec) Charged Calls
&&&&&&&&&&&&&&&&&&&&&&&&&&
1 02/03 13:57 09968293446 80 3
2 02/03 13:59 01123847208 123 5
3 06/03 13:26 01123847208 227 8
4 06/03 21:59 09283233642 46 1
5 09/03 16:4 09968293446 353 12
6 10/03 20:15 01123847208 240 8
7 11/03 10:28 01123847208 886 30
8 11/03 10:30 09899302128 35 2
9 11/03 11:7 09968293446 208 7
10 12/03 10:18 01123847208 154 6
11 12/03 10:41 01123847208 688 23
12 12/03 13:16 09871317998 191 7
13 12/03 13:17 09968293446 39 2
14 12/03 13:30 09282149636 416 7
15 20/03 10:13 01123847208 767 26
16 20/03 11:36 09810284869 35 2
17 20/03 11:41 09810284869 124 5
18 20/03 12:49 01127491440 3025 101
19 20/03 13:4 01127491440 1 1
20 20/03 13:44 01127491440 2306 77
21 20/03 14:20 09282149636 111 2
22 26/03 11:47 09444281175 70 2
23 26/03 11:57 09444281175 569 10
24 26/03 12:3 01123847208 327 11
25 26/03 17:59 01123847208 259 9
26 28/03 12:3 01123847208 882 30
27 31/03 13:56 09968293446 450 15
28 31/03 14:14 01123847208 1037 35
29 31/03 14:17 09968293446 150 5
&&&&&&&&&&&&&&&&&&&&&&&&&&
Warm Regards
Sanjay Garg
[email protected] (91 9381285475)
&-- Original Message &--
From: AGMPG
To: Sanjay Garg
Sent: Thursday, August 09 4:24 PM
Subject: Re: Almost double billing for my telephone
Sir,
With respect to your email regarding billing for the tel no 26711939, your letter was referred to the concerned exchange. ONE INDIA PLAN was effected from the date of option given by you. And the telephone bills also have been revised accordingly by AOTR concerned. The amount Rs. 1860/- is adjusted in the bill dt 10/07 and the remaining amount will be adjusted in the ensuing bills as assured by AOTR NW III.
Inconvenience caused in this regard is much regretted.
Assuring best of our services always.
with regards
PG CELL
&-- Original Message &--
From: Sanjay Garg
To: [email protected]
Cc: [email protected]
Sent: Sunday, July 22 9:11 PM
Subject: Fw: Almost double billing for my telephone
SUB: Telephone No : 26711939 Consumer No : 04302419929
Please let me know what to do with the current bill of Rs.1860/- whereas "Chennai Telephone" already charged me more than this amount by doing wrong metering of calls in all my earlier bills.
Kindly go through the enclosed mails, sent to you ear;ier also.
Warm Regards
Sanjay Garg
[email protected] (91 9940199438)
&-- Original Message &--
From: Sanjay Garg
To: [email protected]
Cc: [email protected]
Sent: Monday, July 16 5:50 PM
Subject: Fw: Almost double billing for my telephone
16/07
Dear Madam,
Subsequent to my earlier mail dated 21 June I was assured by your office that required correction is taken place and my future bills will come with correct metering. As well as excess payment will also be adjusted.
I just received a bill email today, which do adjust my old excess payment made by me. even this bill also has excess charges
please look into the matter.
Sl. No. Date Time Called Tel. No. Duration (Sec) Charged Calls
&&&&&&&&&&&&&&&&&&&&&&&&&&
1 31/05 16:30 09968293446 342 12
2 01/06 17:0 09968293446 2352 79
3 02/06 13:52 01123847208 1009 34
4 02/06 22:52 09968293446 41 2
5 03/06 18:38 09968293446 394 14
6 04/06 11:10 01123847208 349 12
7 04/06 15:24 01123847208 181 7
8 04/06 19:49 01123846690 84 3
9 05/06 17:54 09968293446 265 9
10 06/06 15:1 09968293446 108 4
11 06/06 15:8 01123847208 443 15
12 06/06 15:23 09968293446 526 18
13 07/06 11:54 09968293446 1461 49
14 07/06 20:53 099682934456 23 1
15 08/06 14:16 09968293446 2446 82
16 08/06 19:25 09968293446 837 28
17 10/06 18:58 09968293446 114 4
18 10/06 19:21 09868253846 295 10
19 11/06 13:53 09968293446 915 31
20 12/06 12:22 01123847208 467 16
21 12/06 12:29 01123847208 425 15
22 12/06 17:22 09968293446 1161 39
23 13/06 14:9 09968293446 517 18
24 14/06 14:12 09968293446 957 32
25 15/06 15:15 09968293446 195 7
26 17/06 22:28 01123847208 724 25
27 17/06 22:41 09968293446 692 24
28 19/06 16:11 09968293446 794 27
29 19/06 19:43 01123847208 1103 37
30 20/06 12:18 01123847208 146 5
31 20/06 17:7 09968293446 693 24
32 20/06 17:34 01123847208 1621 55
&&&&&&&&&&&&&&&&&&&&&&&&&&
Warm Regards
Sanjay Garg
[email protected] (91 9940199438)
&-- Original Message &--
From: Sanjay Garg
To: [email protected]
Cc: [email protected]
Sent: Thursday, June 21 12:53 PM
Subject: Almost double billing for my telephone
To,
Circle: Chennai Telecom District SSA: Chennai Telephones
Name of PG Officer
Address
Email
Phone
Fax
Smt. Rajam Achutja Asst. General Manager (PG)
% Chief General Manager, Chennai Telephones, No.78, Puasawakkam High Road Chennai-600010.
[email protected]
044-26411300
044-26426888
Dear Madam,
I have a BSNL land line with following details :-
Telephone No : 26711939 Consumer No : 04302419929
I just got my May bill and checked the details of STD calls.
As per my plan "One India" BSNL should charge me one rupee per minute of STD but they have charged me almost double the amount by making pulse rate of 30 second and I am billed @rupee one per 30 seconds.
I do not know from how long they are doing like this as earlier I was not getting STD details from BSNL.
I tryed talking to BSNL helpline number 1500 and they asked me to talk to Mr. R Mugam Accounts Officer at phone number 26618130 but this number is not reachable.
Again I told the problem to BSNL helpline number 1500 then they have given me another number i.e. 26618030 of Senior Accounts Officer, but this number is keep on ringing and no body respond on the line.
While I asked for e-mail id of Accounts Officer / Senior Account Officer of BSNL, no body able to help me on their helpline number (1500).
In these circumstances I request your intervention.
following are the details of my last std calls to prove the mistake at BSNL end
******************************************************************************
Bharat Sanchar Nigam Limited
Chennai
******************************************************************************
Telephone No : 26711939 Consumer No : 04302419929
&&&&&&&&&&&&&&&&&&&&&&&&&&
Sl. No. Date Time Called Tel. No. Duration (Sec) Charged Calls
&&&&&&&&&&&&&&&&&&&&&&&&&&
1 30/04 17:47 09968293446 3145 105
2 01/05 16:47 09968293446 2469 83
3 02/05 16:40 09968293446 1277 43
4 02/05 16:42 01123847208 53 2
5 02/05 16:58 01123847208 694 24
6 03/05 12:19 09968293446 150 6
7 03/05 17:41 09968293446 205 7
8 03/05 18:36 09968293446 1470 50
9 07/05 14:14 01123847208 63 3
10 07/05 16:20 09968293446 4392 147
11 08/05 16:39 09968293446 3057 102
12 09/05 15:42 01123847208 470 16
13 10/05 15:20 09968293446 1649 55
14 10/05 15:46 09968293446 1575 53
15 10/05 16:5 09968293446 652 22
16 10/05 17:46 09968293446 190 7
17 10/05 18:14 09899302128 466 16
18 11/05 10:49 01123846690 193 7
19 11/05 13:3 09968293446 62 3
20 11/05 22:25 09412895385 150 6
21 11/05 23:30 01123847208 1076 36
22 12/05 6:12 09968293446 78 3
23 12/05 15:29 09968293446 2399 80
24 13/05 15:31 09968293446 286 10
25 13/05 20:47 09968293446 348 12
26 13/05 21:30 09968293446 93 4
27 13/05 22:22 09968293446 1317 44
28 14/05 13:18 09968293446 664 23
29 15/05 12:10 09968293446 381 13
30 15/05 12:34 09968293446 1026 35
31 15/05 12:39 09968293446 137 5
32 15/05 13:17 01123847208 133 5
33 15/05 13:36 09968293446 438 15
34 15/05 13:38 01123847208 124 5
35 15/05 17:13 09968293446 666 23
36 15/05 23:29 09968293446 273 10
37 16/05 10:13 01123847208 201 7
38 16/05 10:19 09968293446 330 12
39 16/05 13:7 01123847208 113 4
40 16/05 21:7 01123847208 381 13
41 16/05 21:17 09968293446 598 20
42 17/05 14:45 09968293446 2195 74
43 18/05 10:36 01123847208 854 29
44 18/05 15:49 09968293446 1293 44
45 18/05 16:7 09968293446 1010 34
46 19/05 18:4 09968293446 437 15
47 20/05 17:33 09968293446 570 20
48 21/05 9:59 09968293446 126 5
49 21/05 14:42 09968293446 1368 46
50 21/05 15:11 09968293446 1780 60
51 21/05 17:42 01123847208 855 29
52 21/05 17:58 09968293446 438 15
53 21/05 18:0 01123847208 32 2
54 21/05 18:42 01123846690 287 10
55 22/05 19:36 09968293446 1209 41
56 23/05 16:0 09968293446 403 14
57 24/05 15:46 09968293446 358 12
58 24/05 16:56 09968293446 4198 140
59 24/05 17:3 01123847208 215 8
60 24/05 17:5 09968293446 72 3
61 26/05 17:43 09968293446 882 30
62 26/05 18:2 01123847208 293 10
63 26/05 18:33 09968293446 427 15
64 27/05 8:57 09968293446 315 11
65 27/05 9:6 01123847208 563 19
66 27/05 14:39 09968293446 247 9
67 28/05 9:12 01123847208 208 7
68 28/05 15:29 09968293446 1390 47
69 29/05 15:43 09968293446 1140 39
70 29/05 16:33 09968293446 1321 45
71 29/05 22:33 01123847208 424 15
72 30/05 14:31 09968293446 667 23
73 31/05 7:59 01123847208 28 1
74 31/05 9:50 09968293446 256 9
75 31/05 14:16 09968293446 424 15
&&&&&&&&&&&&&&&&&&&&&&&&&&
As I already paid all the bills as on today, and no body able to get me a satisfactory answer. I request you to please get me required justice on the able issue
Warm Regards
Sanjay Garg
[email protected] (91 9940199438)
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please delete this mail.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
No virus found in this incoming message.
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The information containted and transmitted by this EMAIL is proprietary to TAFE
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may contain information that is privileged, confidential or exempt from disclosure
under applicable law. If this is a forwarded message, the content of this E-MAIL may
not have been sent with the authority of the Company. If you are not the intended
recipient, an agent of the intended recipient or a person responsible for delivering
the information to the named recepient, you are notified that any use, distribution
transmission, printing, copying or dissemination of this information in any way or in
any manner is strictly prohibited. If you have received this communication in error,
please delete this mail.
The information containted and transmitted by this EMAIL is proprietary to TAFE
and is intended for use only by the individual or entity to which it is addressed, and
may contain information that is privileged, confidential or exempt from disclosure
under applicable law. If this is a forwarded message, the content of this E-MAIL may
not have been sent with the authority of the Company. If you are not the intended
recipient, an agent of the intended recipient or a person responsible for delivering
the information to the named recepient, you are notified that any use, distribution
transmission, printing, copying or dissemination of this information in any way or in
any manner is strictly prohibited. If you have received this communication in error,
please delete this mail.
--
Regards
Sanjay Garg
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