My mother Smt Madhuri Johri is an Aircel mobile subscriber and her mobile no. is 9808214870. On 13th April voice chatting service was activated on her mobile number without our knowledge and concern. When a saw the sms, I immediately lodged a complaint against this. Aircel customer care executive took my request giving me complaint no. 1-1861895966 and assured that the refund shall be made within 72 hrs. Unfortunately, we could not receive the amount. After 5-6 days I again enquired regarding my complaint and once again they assured me to refund it within 48 hrs. Again I could not receive the refunded amount. After this I enquired several times and every time they assured to refund the amount within 24 hrs. Today on 4th May I once again enquired about the refund, one of Aircel customer care executive named Mr. Sushil told me that with the activation of voice chatting service I was rewarded 1200 sec. free Aircel to Aircel talk time and that has been credited into my account and hence, the refund could not be made.
Now I want to ask
1. How can any service provider activate any value added service without subscribers concern and,
2. When I immediately lodge the complaint why they did not de-activated the service.
3. If Aircel has credited free talk time to my mobile under any scheme without my concern, who should bear the cost of same.
I would like to tell that this has happened second time when they activated any value added service to my mobile no. but first time I complained and got the payment in some 15 days time. But this time Aircel people are refusing to give me refund.
Hence, I sincerely request you to take action against the service provider and help me in getting my refund as early as possible.
Thanks and regards,
Tarun Kumar
Mobile No. 919997265689
E-mail:- [email protected]
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