Hi,
I want to raise a complaint against Airtel. I had a no 09731000799 on which I have activated international roaming when I was abroad. Since last three months, I was not using the no, so as per TRAI rules, my no got disconnected by Airtel for non-usage. Airtel did not send me any mail regarding this prior to disconnecting the no. Since my no is a corporate no, they had my both personal and official email ID, even though they did not mail me. If they would have mailed me that my no will disconnect, I would have make a call or two as international roaming was activated. This no was quite important to me as I was using this no since last 4 and half or 5 years back. And all my bank accounts, credit card accounts, insurance details etc have this no only. And on that heights of Airtel, they deactivated this no and changed into prepaid and gave it to somebody else. Now they say that they can't give me this no.
Now can anybody please tell me that ditching such an old customer is ethical for such a big mobile service provider like Airtel. All my family members were having Airtel connection only, and after this problem, which is a breach of trust b/w customer and service provider, I am really frustrated. I cant login to my bank and do transactions.
I dont know, how much this complaint will impact, but I request the people viewing this thread to let me know Mr. Sunil Bharti Mittal or any higher Airtel authority mail Id, so that I can mail them directly and raise my complain.
Thanks
Kamal
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