Sir,
I received a call from Bag it Today on 10th November regarding offer in which i was offered 30 cents diamonda with brilliant cut & warranty card about its genuineness from Gemology Institute, along with this they also told that there are free gift i.e silver pooja thali & artdinox cup set both worth Rs.3500. I aacepted & agreed to do the payment of Rs.5799 & i did it immediately.
Since then I am following it up with them for last 4 months but everytime they tell that we have forwarded the complaint & you will receive the gift in 15 to 20 days but even after four months & four times complains & innumerable phone calls, i have not received the item as well as gifts. On the contrary I have spent around rs.1000 on phone calls as they do not have toll free no & they keep on hold for long time.
I also gave then option to refund my money if they are unable to send the gift but they are not ready for that also. I am planning to go in consumer Court as I have been cheated and more so mentally harrassed by them. They have wasted my money & time. Please guide me to approach consumer court.
My order no is- 0GA 100039485
Name- Dr. Sandip Sawant
Mob- 9011069432
Complaint nos-718205 on 28.12.10
742971 on 16.03.11
Other compalint nos. are there but as i will have to search for them and i donot have time right now. But can produce if required.
They give excuse of Courier people that they have not delivered it, where as i receive all couriers at my place or atleast courier people call me to collect the gift but these Bas**ds do it in such a way that gift should not reach the customer & after few days customer will give up and they get money as well as gift.
Police should do something in this not only to India today but also to the employees as they are the people who cheat customers.
Kindly guide in this matter
Dr. Sandip Sawant
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