I have to say that your shopping site is one of the worst in its kind. I bought Espirit watch online on 14-Jun (Order ID: 5001333268). Till now, I have not received the product. I called the call center number yesterday to enquire about the order and they said it is still shows "Under Process". That means it has not even shipped. May I know what the hell you are doing with my money without even shipping it in 7 'working' days?
The call center guy asked me to dial the same number but press option 3 for complaint.
When I do that, it is taking me a ride for 10 minutes asking me to wait - surprise that everytime I call, it tells me that I am No.4 in queue. I think you have programmed it in such a way to discourage your users to log complaints. After 10 minutes, I am getting disconnected. I tried thrice and same result.
And your web site is as slow as your order process - my browser just gives up after some time, trying endlessly to retrieve something from your server.
I am not too keen on shopping in your site anymore. But I want my money back. If you are not going to give my money back, I have no other option but to take legal action against you.
If you are having a shopping site which is not working, a call center number that takes users patience to no ends and a stupid order process mechanism, why the hell you are in business. Please shut your shop and look elsewhere.
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