8 months back, days before my marriage, my husband bought 40gms gold bangles from these so-called "world's favorite jeweler" worth 80, 000. Unfortunately, those bangles were very loose for me to wear, and just when I got time - 8 months later - I went to them for a solution.
The staff, very hospitable initially, a Mr Rashid on MG Road, offered me to select designs if I intended to replace them. I selected smaller size which was again 40 grams. He calculated the costs and told me that the old ones - which we bought for 80 - were now priced at 84k. I asked him the cost of new bangles, and after much hesitation and moving around helter skelter, he gave me a receipt of 99, 523 rupees!!
Why the difference, you must be wondering. Joy Alukas expected me to pay "wastage" or "making charges" for the smaller bangles. The superior was an absolute WASTAGE himself. He said the company's policy is to return the jewelery within 7 days or else it will be treated as old. I accepted my mistake and tried telling him that just after marriage we were traveling and a jeweler has to have some acomodating attitude for genuine cases. But this guy was just picked from somewhere and planted in World's Favorite Jeweler's Showroom. "I'm in the industry for so many years. Policy is policy. We've to melt this gold so it is our loss also". Why did they have to melt gold bangles which were never used. If you would see them now, you'd realize what I mean when I say those bangles were new. He could've polished them and saved himself and me trouble. Its a gold shop, and gold shops don't work on stone-carved rules.
The best part is, when I asked for the manager, he said the manager is not there!!! I told him there is just ONE Joy Alukas in Bangalore, so where the hell was the manager? Clearly, the manager had saved his ass. The treatment, the way the manager spoke to us was horrible. He couldn't come up with a solution but just expected us to pay 16000 extra!!!
Don't every buy any gold from this place. They are simply thieves, cheating customers. And very unhospitable!!
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