I am writing this e-mail, having suffered much embarrassment and trauma after undergoing laser hair removal treatment at the Kalaghoda Center of Kaya Skin Clinic.
I went to avail a service of laser hair removal for my upper lip and chin, to which I was given a free 'side locks' treatment as well.
My hormones were normal and I only had a minimal hair growth in the problem areas, that I was promised would vanish in 3-4 terns.
Nothing of that sort happened. after the 4th sitting, I began to grow coarse thick hair in those areas where I had no hair at all to begin with!
Now, instead of the 8 strands of thick hair that I had on my chin, I have numerous thick hairs sprouting everywhere along my neck and jaw, both areas that were not to be touched originally, but which were lazered by the new attendants who treated me.
The doctor was absent on all those 5 occasions. When she did see the horrible big hair, she began to give a very high voltage, after asking me whether I could tolerate the pain. However, this did not help and made matters worse.
Afterwards I was told I would need to undergo more tests and get onto harmonal pills even if my hormones were normal. And then I would have to buy a further package of treatment sessions.
My main complaints are :
1. I was never informed of the possibility of the hair growing coarser due to this treatment in some people.
2. I was not monitored by a doctor for each session.
3. I had a new attendant after the 4th session who began to administer the laser in areas that were not originally marked. As a result, now I have much hair in those areas.
4. I have not been given corrective treatment.
5. My payment has been accepted in full, although I was given faulty and counter-productive, harmful treatment.
I wish to state here to anyone who is planning to undergo this treatment- permanent laser hair removal is a HOAX. In any case, you will have to undergo numerous 'follow-up sessions. The hair may only thin out if you are lucky. But if you are given the wrong treatment, you could end up with horrible big thick hair growth where you has small fine hair, due to the folicles getting stimulated. You will also end up with pimples when the hair begins to grow out. And it will grow in such places that its hard to spot yourself and even harder to remove through threading and tweezing.
Please beware.
And Kaya Skin Clinic, I expect a responsible reply to this complaint. I have all the bills and a photocopy of my 'file' kept by you. I also possess the backing of one of your employees who was treating me at that time. As well as the acceptance by your inhouse doctors that my case was mucked up.
Thank you.
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