! I’d strongly discourage anyone from buying online from this company. They are complete SCAM artists. I’ve honestly had no problems shopping in the store BUT my online experiences have been pure HELL!! The first time I placed an order, I received a couple of body creams and a shower gel that were not to my liking, so I packed the items up along with the original receipt and headed to the store for an exchange. None of the items were used - I only wanted to exchange them for the same products, different fragrances. After getting to the counter with my new selection and items to return, I was shocked to find out their return policy. They wouldn’t refund the items at the register and stated that they had to return (mail) the items back to their “Corporate” office which would then prompt a credit on my Mastercard. He said that it would take 7-10 business days to see the credit. He kindly explained that although I wouldn’t receive a refund in the store, I could still purchase the “new” items that were in my hand. I started to do just that until I realized the items were at a HIGHER price in the store, than the returned items! WTH? I declined but went ahead and returned the 3 items and left the store with a “return” receipt and UPS tracking receipt. The UPS tracker stated that their “Corporate” office had received my return 2 days after I took it to the store but I went ahead and waited 10 business days before contacting them. Needless to say, after several inquiries and much frustration regarding the status of my return, they finally credited my Mastercard after 45 days!!
My next purchase was on a humble, not thinking they’d screw me again. This time, I placed an order for several items. When my shipment arrived, I noticed that 3 of the items that I ordered were missing and 3 items that I hadn’t ordered was in the box. Thinking I’d made a mistake, I pulled up my original order online to verify. Sure enough, they botched up my order. I immediately called them. The CS rep tried to make me think I ordered the wrong items, although I was reading my order to her as I looked at it on my cell phone. We went back and forth then she rudely stated that “a phone is NOT a computer”. Anyway, she was more than happy to send out the “missing” items and urged me to return the erroneous items within 30 days so that I wouldn’t be charged. I packed up the items along with the receipt and returned them to the store the very next day. Again, receiving a return receipt and UPS tracking receipt. A week or so later, they shipped the missing items to me, credited the 3 erroneous items at the sale price but reCHARGED me for reshipped items at a HIGHER price! Not only that, they also added shipping charges! I was furious. After calling them, they apologized with a lame excuse and agreed to crediting my card. A month and a ½ later, they charged me AGAIN for the re-shipped items. When I called, she stated that they charged me because they hadn’t received the other items back. (I explained that the items WERE returned to the store the day after I received them!) After holding while she researched, she stated that they had received the items but didn’t know why I was charged again. After a few days, my credit showed up. A couple weeks later, they charged my Mastercard 2 more times! When I called, they claimed they didn’t know why the charges kept showing up. She stated that I needed to speak to the “Editing Dept.” since they’re the ones responsible for the charges, but since they close at 4:30 I had to call back the next day! The next day, after explaining my issue and giving my Mastercard # for the 50th time, they promised to credit my card for the 2 charges. I will be notifying Mastercard to cancel my card due to the unauthorized charges and warn them about this shady ass company. VS can’t get another nickel from me!
0 comments