We had purchased a Mens Gold Bracelet from M.P.Jewelars (Ultadanga Branch, Kolkata, W.B) in the month of Oct 09. After wearing it for a month, it started wearing out / breaking at few places.
We brought it back to the shop & they said, they will need to put in some extra gold & repair the same.
They told us, we need to pay only for the extra gold & not for the repairing charges as the jewelry was less than a month old. We agreed to that.
Today when we received the same, we found that it weighted even less than the original. When questioned, they said it was because of the gold loss while polishing the same after repairing.
We had not asked them to polish the same.
They even charged us around Rs.160 saying there was an addition of gold in repairing although it weighted less than the original.
Its a shame to see such a reputed Jewelry house cheating the customer in such a way.
We pay such high making charge at the time of buying the jewellary & then it has to be repaired in less than a month. And finally, you land up not even getting how much you actually paid for.
With Gold prices going higher each day, i would earnestly request the right Forum to address this issue not only with M.P Jewelers but with all other to make sure that they cannot cheat the consumers under any lame explainations. Its an asset we are investing our saving in. the minimun we can expect is to get back what we actually paid for.
Kindly look into the issue.
0 comments