Respected Sir,
I am a retired Sr. Special Assistant from Chennai Rajaji Salai Branch during Aug. holding Savings Bank Account No.10241991808 at our Selaiyur branch where I live. On th 16th April I tried to withdraw a sum of Rs.35, 000/- from the ATM at Chennai Main Branch. As I could withdraw only Rs.15, 000/- (@ Rs.5, 000/- each) due to service break down of the ATM, I rushed to the nearby other ATM at Z.O., campus and
could withdraw only Rs.15, 000/- (Rs.10, 000 Rs.5, 000/-). The transaction which did not materialise was Rs.5, 000/- on the terminal No. S10A000800017 bearing transaction No.0713 with the response code 0099. Immediately, I lodged a complaint on the NON RECEIPT OF RS.5, 000/- at Rajaji Salai branch and was advised that there was nobody to attend to but would be dealt with only after a week's time. Hence, I rushed to our Selaiyur branch on the next day, the 17th April and handed them over a copy of the complaint with copies of ATM slips and obtained Ticket No. AT79484549274. They promised me to look into the matter. I frequently get in touch with the Selaiyur branch, in person, but the result is in vain till date. As a matter of about more than 21 days time elapsed, I prefer to lodge this complaint to you sir. As per RBI instructions, the reversal of non receipt cash at ATMs has to be one within a weeks time, failing which, a sum of Rs.100/- per day from the date of lodging complaint has to be paid to the account holder. I shall be glad if you will please look into the matter and afford the legitimate claim at your earliest.
Thanking you sir,
Yours faithfully,
NATARAJAN M.
0 comments