Inconsumercomplaints.com » Business & Finance » Review / complaint: Canara Bank - AMOUNT DEBITED RS. 5000 | News #162803

Canara Bank
AMOUNT DEBITED RS. 5000

To

The Branch Manager,

Canara Bank,

Extn. Counter I.P. College,

Sham Nath Marg,

Delhi 110054

Dear Sir,

Ref: 1) Debit Card No. 5497598458000058

2) S. Bank A/c No.8458101004904

3) PNB ATM at Bhola Nath Nagar, Opp. Geeta Bhawan, Shahdara ATM ID # H4012500

Sub: Cash for Rs. 5, 000/- not received in ATM but Amount has Debited in my A/c.

Thanks for reply (dt. 30.01.2011) against my complaint dt. 09.12.10, that the transaction for Rs. 5, 000/- done be me at PNB ATM at Bholnath Nagar is successful, Sir I have few queries against this, I hope that you will satisfy me with answers.

6. What action was taken by bank regarding this complaint?

7. How many this type of complaints were lodge in your bank and what was the answer, whether your customers get there money back?

8. How many times PNB ATM at Bhola Nath Nagar, Opp. Geeta Bhawan, Shahdara

ATM ID # H4012500 was out of order in a Year and what was the reasons? Is there any complaints lodge regarding this ATM regarding non dispensed of Cash? And what was the Answer?

9. What is the procedure of tallying the cash at ATM by PNB and Canara Bank.?

10. Is it possible by ATM staff i.e. When they come to fill the ATM with Cash they knew

(ATMs, are configured to retract the notes presented, back into ATM if they are not collected with a predefined period, say 30 seconds. The cash thus retracted is stored in retract bin within the ATM. However there is no guarantee that all the notes have been retraced back, since the customer may have held a partial set of notes presented. Hence when such a retract happens, it does not result in crediting the customer account back, but this amount is credited back to the ATM suspense account.

When such an event happens, there should be excess physical cash inside the ATM compared to the ATM account, and this excess may match with the amount in ATM suspense account. this excess cash can be given back to the customer when he approaches the bank. ATMs can also be configured not to retract the notes when not collected, if desired by the bank.)

f) Please provide me the ATM Account and suspense account of PNB ATM at Bhola Nath Nagar, Delhi that day i.e. 07.12.10

g) Is this ATM was configured not to retract the notes when not collected, if desired by the bank?

h) Is it possible by ATM staffs to check the ATM account and cash balance. (If excess cash is found in ATM they keep in their pocket.)

i) On 07.Dec 10, this PNB ATM was out of order. Is this ATM was automatically repaired or manual repaired by staff.

j) Every ATM has camera, can you provide me a video clip for 07 Dec.10.

Sir, please your are humbly requested to look into the matter and help to get my cash back. and I also authorize my spouse Sh. Sanjay Sharma (SB A/c. No. 40 in your branch, attested signature are appended below) to take further action in this regard.

Kindly do the Needful

%%%%%%%%%%%

(Attested signature of Sh. Sanjay Sharma)

Thanking you,

Monika Sharma

H. No. 1107, Street # 11,

B Block, Baba Colony,

Burari, Sant Nagar,

Delhi 110084

Mobile # 9711881683, 9868743302

Encl:

1. Photocopy of my previous complaint.


Company: Canara Bank

Country: India   State: Delhi

Category: Business & Finance

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