Hi,
I got a AVA merchandising catalouge with the HDFC credit card statement. Beleiving it to be genuine, since we got with HDFC, i have ordered 2 blackberry phone worth 26, 980 on 25 Feb. But still i have not received the product. When i call the AVA merchandising they are saying that the software is down and cant get the status. They are also not cancelling the order. But i was deducted 26, 980 on the day 1 from the credit card. I contacted the HDFC customer care and they adviced me to pay the first month emi to avoid late payment fees and they will try to get the product or revert the money back and that emi can be adjusted with my other bills. I am contacting the HDFC customer care daily for nearly 1 month and they are telling their marketing team is working on this. But they still didnt give a valid response. I even have raised a complanit in HDFC grievences cell. They arWe ordered the product in AVA only because we got the product info through hdfc bank. Why the bank is supporting such fraud dealers? Its a benefit to the bank and the dealer and we customers are the ultimate losers. I am going to file a case against the HDCF bank for supporting such fraud activities
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