To,
The Manager
Axis Bank Ltd.
Collection Department
69, Ganeshchanda Avenue
Kolkata
Subject: Resolving Dispute over Fake Bill
Dear sir,
I beg to bring the following subject to your kind notice for immediate solution:
I am a Gold Credit Card holder (No. 4718610002218213) went to the Axis Bank (Shyambazar Branch) on 7th December and your officer Mr. Sayan Sil, Asst. Manager told me that my Gold credit card could be converted into Platinum Card and advise me not to use the Gold Credit Card as well as my daughter’s add-on credit card (No. 4718610002218221) any further, subsequently I have followed his advice. Unfortunately the add-on card was lost on 9th December. On that day Mr. Sil with an employee Miss. Mousumi came to our house for a discussion about MAX NEW YORK Policy and assured us that card was blocked on 7th December. But strange me enough a bill of Rs.5606/- was sent to me showing a fake expenses made on 10th, 12th, 13th and 14th of December.
I approach the branch with the bill and argued that the expenses were not related to me. They made me fill up a dispute form and later I was instructed to elaborate and specify the dispute.
I therefore want you to resolve the issue as earliest.
Thanking you yours faithfully
Dated: Ritaparna Das
30/60B, Attapara Lane (MALAY DAS)
Kolkata – 700050
M: 9433553082
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