Hi,
I have an ongoing issue with Axis bank for about more than 3 years. Its all about a credit card.
I had raised a complaint to the bank authorities that my card have been fraudulently. It was found that online transactions were made from my card at MUMBAI (which i got to know from the bill). I had sent an hard copy complant to the bank, for which i didnt get any response. It took almost 6-8 months for them to accept my complant, that too only after sending a soft copy. After some investigation Bank authorities accepted few transactions were faulty, and wavered some amount from the bill. I was asked to pay the remaining amount which i dont wish to do, and i didnt do either. Now the bank ppl are calling me and stating that there are around 8000 Rs of lien in your name which have been moved to CIBIL . The bank authorities asks me to pay 2000 so that they could give me the settlement letter, but the CIBIL lien against me would stand still. I really dont understand what do they mean by it. When a bank has accepted the Settlement then a CIBIL lien should also be eliminated. More over i dont wish to pay any amount as the transactions have not been made by me . (I have never been to MUMBAI where the transaction was made) Bank authorities are not concerned to give me the Dispute investigation details, which they've done on my card no.
Had there been a proper investigation, this issue should have been solved long time back. Since the transaction is via internet . they could have had a smart check on the IP address . (i wonder whether they did this or not)
Please do the needful over this.
Thanks,
Saranyan Mukundan
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