Dear Sir
on 25th of sep09 at the time of buying the movie ticket online from Cinemax, in the screen showed the transaction failed but for the same amount deducted of Rs.320/-
& after giving the repeated E mail, Bank had reverted with the Solution as they cant give the money back
Unable to attach the file & if I can get a mail I d then i will be able to send the failed tansacted file.
Regards,
Jay Ray
9830620720
& the mail details are mentioned below
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Jay Ray
Sent: Thursday, December 03 11:41 AM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Jay Ray
Sent: Wednesday, December 02 6:45 PM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Tuesday, November 24 7:20 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated November 24 to [email protected] regarding transaction details.
We regret for the inconvenience cause in this regard.
We are sorry to inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour
Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Tuesday, November 24 10:34 AM
To: Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
This is an continuation mail then just check the trail mail & confirm the process.
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Sunday, November 22 12:50 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated November 20 to [email protected] regarding credit card details.
We apologize for the delay in responding to your query.
We would request you to elaborate your query for us to get a clearer picture so as to assist you further.
Further, we wish to inform you that, as on date your credit card is active and you can use it.
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour
Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Friday, November 20 11:11 AM
To: Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
Dear Team
If the status is showing that cancelled but still you are saying its positive then, you don’t leave me any Space for the same.
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Thursday, November 19 7:19 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated November 18 to [email protected] regarding request for initiation of dispute and cancellation of credit card.
We regret for the inconvenience cause in this regard..
We are sorry to hear of your decision to close your AXIS credit card account. You have been a Valued customer to AXIS bank and we truly appreciate your business with us. We are thankful you shared the reason of your decision to cancel your Credit card account and give us an opportunity to do what we can to retain your business.
We need to inform you that, as the merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised for
the said transaction.
Further, we like to inform you that, your silver credit card has various benefits as mentioned below.
Plus Points rewards program.
Interest free credit period up to 50 days.
e Shop card for safe internet purchases.
Mobile Alerts.
Global emergency assistance thru Visa.
Revolve facility.
Auto debit facility.
Global acceptance.
EMI Facility.
Lifetime Free card.
We wish to inform you that, as on date there is no outstanding balance payable on your credit card account.
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour
Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Wednesday, November 18 02:58 PM
To: Customer Services ([email protected]); Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
How a cardholder will know the same, as per the booking status in concern that is showing cancelled.
If not possible to give the cash back then
Tell me the way out for surrender the Credit card.
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Wednesday, November 18 2:21 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated November 10 to [email protected] regarding request for initiation of dispute.
We apologize for the delay in responding to your complaint.
We need inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.
We regret for the inconvenience cause in this regard.
For any further clarification, do write to us or call on our 24-Hour Customer Services help line (022-25261201/18604258888 (BSNL or MTNLlandlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Tuesday, November 10 06:00 PM
To: Customer Services ([email protected])
Subject: FW: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Jay Ray
Sent: Tuesday, November 10 12:59 AM
To: 'Customer Services'
Cc: '[email protected]'; '[email protected]'
Subject: RE: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Importance: High
Dear Team,
Refer the attached file of Complain Sheet & the failure details with Print screen.
Kindly confirm the status ASAP.
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Monday, November 02 2:13 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated October 31 to [email protected] regarding request for initiation of dispute.
We apologize for the delay in responding to your query.
We request you to kindly resend us the scan copy of dully filled and signed dispute form, to enable us to take the request for initiation of dispute on your credit card account.
We regret for the inconvenience cause in this regard...
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour
Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Saturday, October 31 05:16 PM
To: Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
I do I manage to send u the Digital Signature,
Arrange a call back
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Saturday, October 31 2:00 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated October 30 to [email protected] regarding request for initiation of dispute.
We regret for the inconvenience cause in this regard...
We need to inform you that, the name mentioned (signature) in the dispute form is not matching with our records.
We are sending the soft copy of the dispute form for your kind attention.
We request you to kindly resend us the scan copy of dully filled and signed dispute form, to enable us to take the request for initiation of dispute on your credit card account.
We would also like to keep you informed that, we have updated the e-mail id [email protected] in our records. You will receive the monthly e-mail statement on this id.
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Friday, October 30 05:38 PM
To: Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
Refer the attached file do the needful at least by 3 days before my bill payment date.
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Friday, October 30 5:17 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated October 29 to [email protected] regarding transaction details.
We regret for the inconvenience cause in this regard...
We need to inform you that, as per our records there have been two transactions done on your credit card account on September 25 at Cinemax Kolkata, KOLKATA for an amount of Rs. 340/- and of Rs. 620/- and it has been claimed by the merchant.
We are sending the soft copy of the dispute form for your kind attention, incase you wish to dispute the transactions.
We request you to kindly send us the scan copy of dully filled and signed dispute form, to enable us to take the request for initiation of dispute on your credit card account.
We would also like to keep you informed that, we have updated the e-mail id [email protected] in our records. You will continue to receive the monthly e-mail statement on this id.
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Thursday, October 29 08:24 PM
To: Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
in this bill twice amount deducted for Cinemax first one was attempted of amount Rs.340/- & but not confirmed but still the amount was deducted & I don’t want to pay the same.
Pls do the needful to close this.
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Thursday, October 29 3:36 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated October 28 to [email protected] regarding credit card details.
Thank you for writing to us.
We would request you to elaborate your query for us to get a clearer picture so as to assist you further..
Further, the total outstanding balance on your credit account as on date is Rs. 1, 674.09 /-
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour
Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Wednesday, October 28 10:50 AM
To: Customer Services ([email protected])
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October
Credit Card Number 4718-6300-0316-9272
Card Holder Name (Name appearing on Credit Card) Jay Roy
Date of Birth (dd-mm-yyyy 10-02-1984
Card Validity Date (MM-YY) 05-11
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Customer Services [mailto: [email protected]]
Sent: Tuesday, October 27 9:06 PM
To: Jay Ray
Subject: RE:'AXISIBRM=003-799-102' RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Mr. Roy,
This is with reference to your e mail dated October 27 to [email protected] regarding credit card details.
We regret for the inconvenience cause in this regard...
We would request you to elaborate your query for us to get a clearer picture so as to assist you further.
You can also view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx.
Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:
Credit Card Number 4718-6300-0316-9272
Card Holder Name (Name appearing on Credit Card) Jay Roy
Date of Birth (dd-mm-yyyy 10-02-1984
Card Validity Date (MM-YY) 05-11
We appreciate your time and business.
For any further clarification, do write to us or call on our 24-Hour Customer Services help line (022-25261201/18604258888 (BSNL or MTNL
landlines), we will be glad to assist you.
Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112
&--Original Message&--
From: Jay Ray ([email protected])
Date: Tuesday, October 27 08:21 PM
To: Customer Services ([email protected])
Cc: cc.estatements@axisbank... com ([email protected])
Subject: RE: Your AXIS Bank Credit Card Statement for the Month of October
Dear Team,
340 rs wrongly debited form the account
Pls revert
Jay Ray
4718-6300-0316-9272
1x5.jpg
Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T 91 33 2357 4234/35 | F 91 33 2357 4236 | M 91 9804199237
Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, October 27 7:48 PM
To: Jay Ray
Subject: Your AXIS Bank Credit Card Statement for the Month of October
Dear Cardmember,
We value your relationship with Axis Bank.
We hope that your experience of using Axis Bank Credit card has been enjoyable. We have attached your E-statement for the month with this mail..
For security reasons your card number and address are masked. Your E-Statement is password protected. The password is a combination of the first 4 letters of your name, in upper case, as it appears on your Monthly Card statement (ignore spaces) and the last 4 digits of your 16-digit Credit Card number (If your card has been upgraded/ reissued recently, please use the last 4 digits of your new card number). For instance, if your name appears on the monthly statement as VISHAL KUMAR with Card number as 4718 6100 1122 3456, then the password would be VISH3456.
You need Internet Explorer ver 5.5 and Adobe Reader ver. 7 or above to open your statement. Adobe Reader can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html
In case you have any queries / clarifications, please call us at our 24 Hour Customer Services helpline {18604258888 (BSNL or MTNL landlines) / 022-25261201}, or write in to [email protected]. Please do not reply to this email.
Thank you for choosing E-statement service.
Warm regards
AXIS Bank Credit Card
Disclaimer
&&&-
This e-mail is confidential and may also be legally privileged. If you are not the intended recipient, please notify us immediately; you should not copy, forward, disclose or use it for any purpose either partly or completely.. If you have received this message in error, please delete it and all copies from your system and notify us by e-mail to [email protected] Internet communications cannot be guaranteed to be timely, secure, error or virus-free. Also, the Web/ IT/ Email administrator might not allow E-mails with attachment. Thus the sender does not accept liability for any errors
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment (s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use..
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
&&&&&&&&&&&&&&&&&&&&&&&&&&--
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment (s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
&&&&&&&&&&&&&&&&&&&&&&&&&&--
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment (s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
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