Dear Sir
This is with regards to my car accident insurance claim no OC 131901180100000695. The claim was filed by me through my agent/authorized car repair organisation in the second/third week of April. i am very sorry to say that i am yet to receive my refund amount. it seems that bajaj allianz takes more than one and half month to clear a claim..i dont think so.on calling on the authorized persons (Mr Amol Sawant, 022-66197500) it was revealed to me that they have not received one of the document, which is absolutely ridiculous excuse. in this particular case they required a cancelled cheque which was required for ECS of the refund value to my account directly.in that case the person who had carried out the survey (Mr Praveen from mumbai) should have piped up in time.why is that they want the customer to struggle and call here and there for the status (even though i had submitted the cancelled cheque already). Not withstanding that i again subbmitted a cancelled cheque .again there was considerable delay. On inquiring again they claimed that my papers have not reached.this was like enough.if it was the case again why dont their executives bother to inform the customer.why do they wait for us to find out things.this is absolutely one pathetic service to come across. I am very sorry to say that this kind of service is absolutely uncalled for.as a matter of fact i had to resubmit the papers which again they claimed to not have received.but perhaps their in-house mailing system works on snails pace.as later it was found that the letter was lying in their office dispatch section since couple of days and no one bothered to forward it ahead.but that's not the end.finally their executive (Mr Amol Sawant) says me that i will receive a cheque as ECS cannot be done due to some very absurd reason which he gave..now this was like too much..after such a long delay and mental harassment this is what bajaj allianz people come up with... i want a suitable answer to all this that has been happening intheir so called highly professional organisation and a suitable replay to be made to me by the allianz people justifying all the above. I request to kindly consider my case and take up the matter with haigher authorities.
Thanks
Mr Loknath Maharana
9819866045
[email protected]
car insurance policy no. OG-12-1101-1801-00037899
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