I have purchase honda car in 2008. in car satrring give problem in approx 50000 km. On the suggestion of service adviser ring road honda gurgaon i make gape on service .he told me tht no service is require upto 100000km on this car.in between i got problem on starring of my car. they told me that they will replace this part under warranty .when servire came he told us that due to eregulre of service we cannot change the part. i just want to know that what is the link between starring and service of car.i mail vice persident and persident of honda seil car company but they also not help me .for them starring is more important then human life. every time there is risk of life while driving the car. i requet all the people please think before buying the honda car .pls also read my whole mail before purchasing the honda car.
thanks
kapil
To,
President,
Honda Siel Cars India Ltd
Greater Noida – UP
Dear Sir,
We were hoping for the satistfactory responsed from ur side but we think that your Customer Relationship Management is not able to give us any good satisfactory response. They are saying the same word I think they are not worried about customer problem.By saying that in future we will satisfy you by our service, I just want to know that In present if ur not able to solve the problem then how u will satisfy customer in future.
We like to meet u inperson and want to share with you plight of your customer been mishandle by your employees.
It mensProblem of customer is only inconvinece for u.
Sir if this is your last response from ur side than tell me when will I come with the poor quality car and handle over the key of the poor quality car to u, may be u know how afraid it is to run the car who may be the reason of our death.
The mail send by Mr Rajneesh Raheja Customer Relationship Management Show that, we are making them irritating by sending the mail to u and he his not botherd about customer problem. I think that he is only sitting there for making the Customerfoolish. He is not concern about company image.
Thanks & Regard
Kapil Marwaha
09891088593
This is reference to your mail send by your Mr Rajneesh Raheja
Customer Relationship Management
Dear Sir,
This is in reference to your mail adressed to our President, Mr. Nagai.
We once again like to inform that due to irregular service history of your car the Extended Warranty on your car has been invalidated as also mentioned in the Extended warranty booklet handed over to you during purchase.
You would appriciate that we have been in touch with you on this issue and have been updating you on the same, so your mails marked as reminders is not understandable.
We wish to inform we have put across out stand point on all the the issues raised by you, every time you have approached us at HSCI. We have reasoned out and answered all your queries over telephone and also in writing.
With reference to your comment on the car lying unutilised, we once again urge you spare your car for repair which will be undertaken on payment basis. We assue you the quality of repiars will be as per Honda standards.
We once again regret the caused to you and assure you of our best services always.
With Regards,
Rajneesh Raheja
Customer Relationship Management
Honda Siel Cars India Ltd., Greater Noida
To,
President,
Honda Siel Cars India Ltd
Greater Noida – UP
Dear Sir,
We would like to bring to your notice our plight & treatment given to your customers by your team members & dealership staff.
Please find here the pathetic, inconsiderate, irresponsible, irritating reply from your company V.P.-Marketing.
From his reply he seems to be irritated by the fact that
Why a customer is sending repeated reminders?
His reply seems to be pinpointing that your so called great company has replied 3 times against our 10 reminders & 50phonecalls, nowhere he seems to be bothered about our condition or what was our reply over the mail sent by your CRM Deprtment.
We are shocked to see the reply of your VP – Marketing stating that
“We would like to reiterate that the Extended Warranty of the car is valid only if the regular maintenance is done as per schedule specified by the manufacturer. In the case of your car, the PM services scheduled at 55K and 65k Kms have not been done which invalidates the Extended Warranty on your car. The above fact is also mentioned in the Extended warranty booklet handed over to you at the time of purchase.
Further, to your query regarding the relationship between PM Service and Steering, we wish to inform you that during all PM services, we undertake extensive checks on steering and suspension parts wherein all the nuts and fasteners are re-torqued, all electrical wirings, connections & couplers are inspected and all steering & suspension joints are lubricated to reduce stress on moving parts. If you don't get the routine maintenance done regularly, covering the above jobs, the parts will experience increased stress which may result in their failure as has happened in your case.”
Does this means that HONDA CARS uses power steering of such poor quality that they needs re-torquing at every 5000kms & if not done it would fail. We have already stated in our various communications as we have skipped theses services on recommendations of Service Advisor at your Dealership RING ROAD HONDA, Gurgaon, who told us to get car serviced at 10000kms at the time he insisted us to go for synthetic engine oil to be filled in place of normal engine oil.(He told us this is of better quality & needs replacement to 10000kms so you can get your car serviced after driving 10000kms).
From the reply received by your VP & CRM it seems they are least bothered about customer & everyone is saying the same song.
Nobody at the time of delivery told us that the car warranty is only 40000kms & after that the parts would be covered under extended by Insurance Company & Honda Cars have no say over it.
Why when we first time reported this complaint of noise coming from steering on 24-11 at Kms : 59027
Your dealership staff at that time only tightened a bolt & not replaced unit under warranty.
It seems that your dealership & Honda Company staff just trying to pass the buck some way or other to each other & finally back to customer.
We still feel that the problem of noise coming from power sttering is due to poor product quality and not due to services not done (That also was not done due to your dealership service advisor telling us so)
So we would request you to kindly ask your dealership to replace the power steering under warranty, with no cost being shared by us. We also feel the offer given by your VP
“In view of the above, we are constrained to express our inability to repair the car under warranty. However, you can get the part replaced on chargeable basis, in such a case as we have already offered to you, we would advise our dealer to pass on a discount of 5% the part and 25% on labour as a gesture of goodwill towards an esteemed customer.”
This above statement / offer by your VP seems to be like giving a offering to a beggar. What help a person of VP Level offering to a customer has no fault & who has purchased a car for 7 Lacs, he is offering us 2500/- what he think of us, what he means by discount of 5% on part of 45000/- a mere amount of 2250/- & 25%on labour of 1000/- i.e. mere 250/- more. (2250 250=Rs2500). More ever same was offered to us by your CRM & we have refused for same earlier.
The car is lying unutilized for a month now, as I promise to not get it changed at my cost as I feel this failure is due to product quality & nothing to do with services being done or not. I don’t want to put life of my family members while driving this car. In case of any mishappening OR Accident happening to myself or any of my family members while using this car the entire responsibility now lies with you & your company.
We would request you to kindly help your customer in getting justice which is already being denied & delayed to us.
A customer of yours who is promisising you to not take Honda car again in future by self or any other members of my family members if my justful right is not delivered to me.
Looking for a favorable response from your side by giving free replacement of power steering under warranty to us.
Kapil Marwaha
09891088593
On Tue, 18 May 18:34:58 0530 wrote
>
Dear Mr. Marwaha,
This is with reference to your below mail, wherein you have mentioned that
you are still awaiting response from our end prompting you to send reminders
.We, however, would like to draw your kind attention to mails from our
Customer relations department dated 26th April, 11th May and 13th May,
wherein our stand on the issue was explained to you quite clearly.
We would like to reiterate that the Extended Warranty of the car is valid
only if the regular maintenance is done as per schedule specified by the
manufacturer. In the case of your car, the PM services scheduled at 55K
and 65k Kms have not been done which invalidates the Extended Warranty
on your car. The above fact is also mentioned in the Extended warranty
booklet handed over to you at the time of purchase.
Further, to your query regarding the relationship between PM Service and
Steering, we wish to inform you that during all PM services, we undertake
extensive checks on steering and suspension parts wherein all the nuts
and fasteners are re-torqued, all electrical wirings, connections &
couplers are inspected and all steering & suspension joints are lubricated
to reduce stress on moving parts. If you don't get the routine maintenance
done regularly, covering the above jobs, the parts will experience increased
stress which may result in their failure as has happened in your case.
You will also appreciate that you have already covered more than 71 K Kms
and the car has been giving you trouble free service till you were getting
it serviced regularly. The problem arose only after the PM services were
neglected. This also validates the fact that the steering failure is not
due to any manufacturing issue but due to irregular maintenance, .
In view of the above, we are constrained to express our inability to repair
the car under warranty. However, you can get the part replaced on chargeable
basis, in such a case as we have already offered to you, we would advise
our dealer to pass on a discount of 5% the part and 25% on labour as a
gesture of goodwill towards an esteemed customer.
Kind Regards
Jnaneswar Sen
"kapilkumar "
18/05 12:33
To
cc
,
Subject
10th Reminder: Unresolved complaint
in our City for last One Month
Dear Sir,
We are still waiting for any response from you or your company.
We are still driving the car with defective power steering & it seems
you or your company is least bothered about your customers or thier life
.In case of any mishappening to myself or any of my family members while
driving this car the entire responsibilty now lies with you & your
company.
A customer of yours who is promisising you to not take honda car again
in future due to extreme poor & careless & unjust services provided.
Kapil Marwaha
09891088593
On Fri, 14 May 17:29:46 0530 wrote
>Dear Mr J.Sen,
>
Vice President
>
Honda Siel Cars India Ltd.
>
Greatr Noida
>
>
Sub: Defect in Car Reg No: HR 26 AS 2466
>
>
Respected Sir,
>
>
We have purchased Honda City on 30-4 from Ring Road Honda.
>
This car has travelled 71515 Kms as of now.
>
This car has developed some complaint of noise coming from front side.
>
We have shown this car on Ring Road Honda, Gurgaon on
>
1. On 24-11 at Kms : 59027
>
They told that there is some play in power steering & they have done
some adjustment by adjusting some screw. They that time told this is maximum
they can do for this complaint.
>
2. At Date : 14-4 to 23-4 car was again standing at Ring Road
Honda, Gurgaon with same complaint. They told that its Power Steering
has some play due to which it needs replacement. We are surprised that
Honda Brand which claims to be so much quality oriented produces such cars
on which with in 2 Years such major defects occurs. Its pathetic to tell
that even so many days our cars is standing at your dealership, The defect
is still not rectified.
>
3. On Date : 20-4 they told us that as car has travelled more than
40000kms it would be covered under insurance.
>
4. On Date : 19-4 On Telephone by Mr Ravinder (Service Advisor) told
that the surveyor has refused the claim as there is no noise.
>
5. On Date : 20-4 they told a new surveyor has been appointed &
on date :20-4 we went on trial with surveyor Mr Cheema for road test
, he agrees that that there is defect in power steering & it needs
replacement.
>
6. On Date : 20-4 Compliant No. 41000777 we called your helpline no’s
also but we have received no feedback or reply from them also.
>
7. On Date : 22-4 we were told by Mr. Cheema at Ring Road Honda, Gurgaon
that we have not done service between 59027 Kms to 69759Kms so our claim
may be rejected.
>
It seems your dealership is trying to refuse the warranty repairs on our
car on one pretext or other. First they said there is noise due to power
steering, then they said there is no noise & its ok, then they said
there is noise but claim is rejected due to services not done on time or
as per scheduled kms.
>
Also it was Dealership Service Advisor of Ring Road Honda Gurgaon who told
us that as you are going for Synthetic Oil for servicing which is of superior
quality, you can get your car serviced at 10000kms interval. As a customer
we followed his advice as he being employee of your dealership, he at the
time of selling us synthetic oil never told us that our warranty would
be lapsed if we don’t get our car serviced at 5000kms interval.
>
We would like to mention that this is ours not first car we have purchased,
this is our 33rd car that we have purchased, we would like to understand
that what is our fault.
>
Is this is the treatment is expected at Honda Dealerships for its customer.
This is first time we had purchased Honda car; we have never got such pathetic,
irresponsible treatment from any other brand dealership.
>
Also we are also technical qualified & OE Suppliers to Maruti Suzuki
, Hero Honda & Honda Scoters.
>
Can anybody explain that on which basis dealership reject Power Steering
replacement under warranty?
>
On grounds of 2 services not done,
>
Is the defect in power steering happened due to 2 services not being done?
>
Or
>
Its due to poor Quality of Power Steering?
>
>
Or
>
How this defect can occur in just 70000kms, is it means at every 70000kms
the Power steering assy. Needs replacement.
>
We strongly feel that it’s a complaint arising due to poor product quality
& nothing to do with services being done or not (which also were lapsed
due to your dealership Service Advisor telling us to get car serviced at
10000kms while forcing us to purchase synthetic oil which he claimed to
be of better quality.)
>
We would request you to kindly intervene & get our car repaired at
the earliest.
>
We have purchased this car for our usage not for keeping it at your dealership.
>
We hope speedy repairs on our car or else we would be left with no other
option to take help of consumer forum & media.
>
>
As till date we have not received any call or satisfactory resolution to
solve our complaint. Its strange that nobody from Company like Honda has
even bothered to even once bothered to tell us whom to contact or courtesy
to even call us even once even after
>
sending 6 reminder mails to your Customer Relationship Management Department
we will suggest you to close this department as nobody from your so called
customer relation department has even once bothered to call us or resolve
our comlplaint.
>
We have sent 2 reminder mails to your Mr P chakrabarty but have not recieved
any reply from his side also.
>
We have failed to understand how can a company can be so cassual and careless
about resolving any customer concern.
>
Its strange that even after 8 reminder mails & numerouus calls nobody
is bothered to resolve our complaint or providing a sensible answer to
our queries.
>
We would request you to please intervene to get our car complaint resolved.
>
>
>
Hope you will us in geeting our car complaint resolved.
>
>
One folish customer who has taken Honda City & now banging my head
for geeting my car complaint resolved.
>
Yours Customer in pain & looking forward for your immediate help.
>
>
Kapil Marwaha
>
>
09891088593
>
>
>
>
Note: Forwarded message attached
>
>
-- Original Message --
>
>
From: "kapilkumar "[email protected]
>
To: [email protected]
>
Subject: Fw: 8reminder
>
Note: Forwarded message attached
-- Original Message --
From: "kapilkumar "[email protected]
To: [email protected]
Subject: : Fw: 7reminder
Note: Forwarded message attached
-- Original Message --
From: "kapilkumar "[email protected]
To: [email protected]
Subject: Fw: 7reminder
please tell us when you will repalce the part or you are not capbale to
take any strong action on this matter.
Thanks
Note: Forwarded message attached
-- Original Message --
From: "kapilkumar "[email protected]
To: [email protected]
Subject: 6reminder
Note: Forwarded message attached
-- Original Message --
From: "kapilkumar "[email protected]
To: [email protected]
Subject:
Kind Attn:- Mr P CHAKRAVARTY
Respected sir
we are not getting any sales respond from your side so we would request
you to kindly intevmate on this matter and we are also request u to pls
solve this problem.
Here we are sending u the copy of mail which we have send on ur customer
relationship mail add. We have send 5 time reminnder to ur costmer relationship
advisor Miss Nikita Saluja but she also not give us any response.
We request u to Pls read this mail full, So u could be able to understand
our problem.
We are hoping that u will help us on this matter .pls take this matter
seriously.
Here is the full detail on this matter.
To, Service Manager
Honda Siel Cars India Ltd.
Sub: Defect in Car Reg No: HR 26 AS 2466
Respected Sir,
We have purchased Honda City on 30-4 from Ring Road Honda.
This car has travelled 71515 Kms as of now.
This car has developed some complaint of noise coming from front side.
We have shown this car on Ring Road Honda, Gurgaon on
1. On 24-11 at Kms : 59027
They told that there is some play in power steering & they have done
some adjustment by adjusting some screw. They that time told this is maximum
they can do for this complaint.
2. At Date : 14-4 to 23-4 car was again standing at Ring Road
Honda, Gurgaon with same complaint. They told that its Power Steering
has some play due to which it needs replacement. We are surprised that
Honda Brand which claims to be so much quality oriented produces such cars
on which with in 2 Years such major defects occurs. Its pathetic to tell
that even so many days our cars is standing at your dealership, The defect
is still not rectified.
3. On Date : 20-4 they told us that as car has travelled more than
40000kms it would be covered under insurance.
4. On Date : 19-4 On Telephone by Mr Ravinder (Service Advisor) told
that the surveyor has refused the claim as there is no noise.
5. On Date : 20-4 they told a new surveyor has been appointed &
on date :20-4 we went on trial with surveyor Mr Cheema for road test
, he agrees that that there is defect in power steering & it needs
replacement.
6. On Date : 20-4 Compliant No. 41000777 we called your helpline no’s
also but we have received no feedback or reply from them also.
7. On Date : 22-4 we were told by Mr. Cheema at Ring Road Honda, Gurgaon
that we have not done service between 59027 Kms to 69759Kms so our claim
may be rejected.
It seems your dealership is trying to refuse the warranty repairs on our
car on one pretext or other. First they said there is noise due to power
steering, then they said there is no noise & its ok, then they said
there is noise but claim is rejected due to services not done on time or
as per scheduled kms.
Also it was Dealership Service Advisor of Ring Road Honda Gurgaon who told
us that as you are going for Synthetic Oil for servicing which is of superior
quality, you can get your car serviced at 10000kms interval. As a customer
we followed his advice as he being employee of your dealership, he at the
time of selling us synthetic oil never told us that our warranty would
be lapsed if we don’t get our car serviced at 5000kms interval.
We would like to mention that this is ours not first car we have purchased,
this is our 33rd car that we have purchased, we would like to understand
that what is our fault.
Is this is the treatment is expected at Honda Dealerships for its customer.
This is first time we had purchased Honda car; we have never got such pathetic,
irresponsible treatment from any other brand dealership.
Also we are also technical qualified & OE Suppliers to Maruti Suzuki
, Hero Honda & Honda Scoters.
Can anybody explain that on which basis dealership reject Power Steering
replacement under warranty?
On grounds of 2 services not done,
Is the defect in power steering happened due to 2 services not being done?
Or
Its due to poor Quality of Power Steering?
Or
How this defect can occur in just 70000kms, is it means at every 70000kms
the Power steering assy. Needs replacement.
We strongly feel that it’s a complaint arising due to poor product quality
& nothing to do with services being done or not (which also were lapsed
due to your dealership Service Advisor telling us to get car serviced at
10000kms while forcing us to purchase synthetic oil which he claimed to
be of better quality.)
We would request you to kindly intervene & get our car repaired at
the earliest.
We have purchased this car for our usage not for keeping it at your dealership.
We hope speedy repairs on our car or else we would be left with no other
option to take help of consumer forum & media.
Yours Customer in pain & looking forward for your immediate help.
As till date we have not received any communication & for last 2 weeks
car is standing at your dealership. Kapil Marwaha
09891088593
Dear Mr. Marwaha,
This is in reference to your mail dated 25th April.
We regret to learn of your feedback.
We understand that our dealership M/s Ring Road Honda, Gurgaon is already
in touch with you regarding your concern. We are advising them to expedite
the resolution of your concern at the earliest.
For any further concern/query, please contact us at 1800-113-121 or 011-39898918.
Assuring you the best of our services at all times.
Regards,
Nikita Saluja
Customer Relationship Management
Honda Siel Cars India., Ltd.
Respected Madam
We are thanfull to u for revert back on our mail on Dt 25.4.10.As per yourmail
we are hoping for any response from your dealer M/S RING ROAD HONDA GURGAON
from Mr SEHGAL but we didnot get any call or response from him or any other
service advisor. We think that M/s ring road honda Or M/S HONDA SEIAL COMPANY
is not intersted to provide any satisfaction to his coustmer. We are personally
filling that company is only for selling car and not able to provide service
to his customer.company is not woried about its brand. I think that presonaly
that this kind of matter help me to make my mind that in future i will
not take any risk to buy any kind of honda product, sepcially honda car
because campany is not able to give his cutomer any help.
I hope that u will take this matter Seriously or i will take any other
action on this matter.
Thanks
kapil Marwaha
09891088593
Pls tell us that to whom we should cantact on this matter and also tell
that how much time it will take to resort this matter. i am hoping that
this time u will tell me the right person how will help us on this matter.
if u r not able to solve this problem ornot giving any vible response than
u have not left any option for me to go for consumer court becouse for
u life of man is not important but steering is important for u and ur company.
Mail By
Ring Road Honda
Col. N.K.Sehgal
AGM Service
9891418186
Sub. : car regd. No HR26AS 2466
Dear Sir,
Kindly refer to your e-mail and our tele conversation regarding above mentioned
car.
The car came on 20th April for noise in the front. During diagnosis,
it was observed that power steering rack required replacement. As this
part required to be replaced under extended wtty, surveyor from insurance
company was called.
The surveyor rejected the claim as two to three services were not carried
out as per maintenance sehedule. This was communicated in person as well
as on telephone.
We assure you that it will be always our endeavour to provide you our best
services.
Thanking you for patronizing Honda product.
With regards.
Yours sincerely,
For Ring Road Honda
Col. N.K.Sehgal
AGM Service
9891418186
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