Pune
13.3.2012
To.
The Chairman,
Bank of Baroda,
HO, Mumbai.
COMPLAINT: PASSBOOK PRINTING
HADAPSAR BRANCH
Making a complaint against your bank, is it crime?
The Secretary to Regional Head, Mr Shende who was on telephone on Saturday 10th March 12 between 12.15 to 12.40 behaved rudely. He is very arrogant and least bothered about the problems of the customers used improper word ‘dadagiri’ instead of resolving the complaint. May be Shende ‘dada’ in your bank, let him enjoy the position.
Coming to the point, a board is displayed at ur Hadapsar branch ”passbook printer is not working” . When contacted the branch head, he told that the printer is not working and problem occurs often and no support from management.
The matter was appraised over telephone to Mr Shende, the concerned, who told that he will contact in 10 min. after getting the facts from the branch. Till 2.30 pm, there was no response, hence I asked why not responded, then Shende was telling that his Regional head was attending the meeting and he will respond and used the above improper words.
The fact has been appraised to office of the Chairman (Mr. Munagekar).
Misbehavior of Shende caused me disturbance which is not tolerable. The problem is un-resolved. R u going to take action against Shende.
Shall I now expect?
Manakwad
9423076233
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