Dear Sir,
I am holding barclays credit card number 4339 4800 0025 4167. I was not getting statements since few months for the same card and so when i called up customer care i came to know my outstanding is 3800 rupees out of which only 250 as per january statement is my principal outstanding while rest whole amount is late payment charges. The bank never tried to inform me by phone nor by email and so i could not do the payment. I have been using this card this long time and no problem was there of this sort.
I have been regularly paying all my dues since 2 years. When i called up customer care on 10th of june and requested to get the details and ask them for reversal of late payment charges she accepted the same and asked me to confirm the result after 4 working days but later on when i called up today she said they have done reversal for 1 month but i have asked reversal for all the months. They also gave me some mumbai number for settlement i.e. 022-67835100 but it does not get connected nor does it ring at that number.
Please suggest what should i do. Just think from my side for the question of 225 rupees that is my principal amount why should i pay 3800 rupees. I am not in a condition to pay 3800 rupees for 225 rupees.
Please look into the matter seriously and give me solution as soon as possible so that i can do the payment of 225 rupees and make my credit card free and usable.
Actually credit card people should inform me all this, instead i that is customer has to do all the exercise and inform so that i get a clean chit from all this.
Why should i not pay 225 rupees when i have already used this card since 2 years and i have already spent more than 25000 rupees from this card.
Waiting for a solution to end this matter as soon as possible.
I need some solution for this as i dont want to become a defaulter.
Regards,
NIRAJ PATEL
QA/QC-Mech.
0 comments