Dear Sir / Madam,
Thia mail is in reference to the Barclay Credit card No: 4339481297857738 .
In the month of Nov. 08 I have recieved the Barclay Card statement which shows an outstanding amount of Rs 6000 /- for Barclay Card priority circ le fee, which was not availed by me. As soon as I recieved this statement I informed the customer care over the phone and also in writting. Their responce was that they will revert back in 7 days, but they never reverted. Again i sent many reminders to Barclay bank but latter I recieveved calls saing that I have to pay the amount. After complaining to the the head of customer care no satisfatory reply from their end also. I usually recieve harassing calls from Barclays bank 8 - 10 times in a day, early morning to late night. In this regards I would like to request you to please help me in this matter.
I am attaching the detail conversation held over a period of 6 months with the Barclays Bank :
Thannking you,
Regards,
Surendra Gond
124 - Sec 5, R.K.Puram,
New Delhi -110022.
9811815111.
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FW: Barclaycard E-Statement
From: Surendra Gond ([email protected])
Sent: 17 March 11:32AM
To: Barclay customer care ([email protected])
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From: [email protected]
To: [email protected]
Subject: FW: Barclaycard E-Statement
Date: Sat, 14 Mar 14:25:40 0530
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From: [email protected]
To: [email protected]; [email protected]
Subject: RE: Barclaycard E-Statement
Date: Sat, 14 Mar 14:20:11 0530
RE: Barclays Bank PLC (Ref No HSE/090130/1724/YK/CRD)
From: Surendra Gond ([email protected])
Sent: 13 February 14:33PM
To: barclays bank ([email protected])
Dear Sir,
Waiting for Your Reply to Avoid the statement.
Regard's
Surendra
Reminder
6
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From: [email protected]
To: [email protected]
Subject: RE: Barclays Bank PLC (Ref No HSE/090130/1724/YK/CRD)
Date: Fri, 6 Feb 16:41:55 0530
Reminder
Please Help
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Subject: Barclays Bank PLC (Ref No HSE/090130/1724/YK/CRD)
Date: Sat, 31 Jan 13:40:24 0530
From: [email protected]
To: [email protected]
Dear Mr. Gond
We refer to your below email dated 29th January addressed to the office of Head Service. At the outset, we sincerely regret the inconvenience caused to you.
We wish to inform you that your case has been registered under case reference number HSE/090130/1724/YK/CRD.
We will respond to you in 7 working days. We request you to bear with us until then.
Thanking you.
Yours sincerely,
Yatin Khule
Office of Headservice
Global Retail & Commercial Banking, India
Barclays Bank PLC
Confidentiality Notice: The documents herein contain information, belonging to Barclays Bank, which is confidential and privileged. Unless you are the intended recipient, you may not use, copy or disclose to anyone the documents or any information contained in or attached to the documents.
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From: Surendra Gond [mailto: [email protected]]
Sent: Thursday, January 29 12:40 PM
To: Service: GRCB India; Head Service
Subject: FW: Barclay Times card No:4339481297857738
Reminder
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From: [email protected]
To: [email protected]; [email protected]
Subject: FW: Barclay Times card No:4339481297857738
Date: Tue, 13 Jan 13:13:57 0530
Dear Mr. Yatin Khule,
This is to inform you that after your confirmation of my letter and your comitment for responding within 7 days, I am sorry to say that its the same responce from your end like everyone else in your organisation.
The last mail from your end was on 5th Dec 08 an its been more than 45 days no communication from your side regarding the way of my unused outstanding which is wrongly charged in my statement. Please way of the same and instruct you payment and recovery Department about the no due from my end. Because of your Banks negelgence and nonresponsive way of working I have been recieving so many harassing calls for the undesired payments from your recovery departments.
This would be my last request and communication with Barclays Bank PLC to resolve my issue or else i would be left with only one way to communicate through the consumer court.
Regards,
Surendra Gond.
Ref No HSE/081205/313/YK/CRD)
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From: [email protected]
To: [email protected]; [email protected]
Subject: FW: Barclay Times card No:4339481297857738
Date: Thu, 4 Dec 15:32:57 0530
To,
S.V.Narayan,
Head Service - Retail Banking & Cards (India) at Barclaycard,
This mail is in reference to our regular request regarding the following issue, I got reply that Bank will revert back within 7 days but till date there is no response from your end neither from Bank.
As there is no response from you for solving my issues, as I have already paid the due amount in time which was genuine therefore I request you to please cancel my credit card: Barclay Times card No:4339481297857738 and deactivate all facilities ASAP . And issue me a letter for the same.
Regards,
Surendra Gond
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From: [email protected]
To: [email protected]; [email protected]
Subject: RE: Barclay Times card No:4339481297857738
Date: Tue, 25 Nov 11:20:45 0530
To,
S.V.Narayan,
Head Service - Retail Banking & Cards (India) at Barclaycard,
This mail is to inform you that since there was no response from customer care or from your end regarding the below issue, I have made my payments which I have done and are genuine, Please find the below details of payments and send me no dues statement :
Payment Details: ICICI Bank Cheque No: 718982
Dated : 24/11/08
Amount in Rs : 12332 /-
Drop Box Location: BPCL Nehru Place, New Delhi.
Waiting for a reply ASAP .
Thanks and Regards,
Surendra Gond
9811815111
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From: [email protected]
To: [email protected]
Subject: FW: Barclay Times card No:4339481297857738
Date: Mon, 24 Nov 14:23:03 0530
To,
S.V.Narayan,
Head Service - Retail Banking & Cards (India) at Barclaycard,
Today I had checked with the telle customer care regarding the same and I got the reply from Meenakshi that this amount is for some sort of membership and I have to pay it otherwise I will be charged late payment charges and there is no other way and even if this was charged by mistake then also I have to make the payments and bank will not listen to anything. I would like to inform you that till date I have not recieved any thing regarding the charged membership. I had also requested to Menakshi to cancell the membership which has charged without given any services or membership details or any benifits, she refused to do so. I request you to please cancel the charged membership which has made by the communication gap, I was not told that there will be a charge for this Diwali gift, it was clearly told that because I am using the Barclays card this will be free.
I request you once again to cancel my membership and rectify the bill/ Statement accordingly so that I can pay in time and also inform to the concerend dept to do not charge any extra amount for late payments or any others.
Looking forward for a favorable reply from your esteemed Bank.
Thanks & Regards
Surendra Gond
9811815111
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From: [email protected]
To: [email protected]
Subject: FW: Barclay Times card No:4339481297857738
Date: Mon, 24 Nov 13:53:52 0530
To,
Ms. Meena Rawat,
Head Service Governance
Retail Banking & Cards (India)
Barclays Bank PLC .
This mail in to bring the following matter into your notice that I have been doing followups for the following mater with the telle customer care and also through mails to the customer services but there is no response to my problems, So I would request you to look in to the matter and guide me as to solve this problem and make my payments accordingly.
Waiting for a reply ASAP to avoid any discrepancy in future.
Thanks & Regards
Surendra Gond
9811815111
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From: [email protected]
To: [email protected]
Subject: Barclay Times card No:4339481297857738
Date: Sat, 22 Nov 13:20:50 0530
Dear Sir,
This mail is in reference to my Barclay Times card No:4339481297857738,
There a list of issues regarding this card which I have listed below :
The Name on the card is printed wrongly i.e instead of Surendra Gond its written Surender Gond which is wrong. The same was being to the Tele customer care when I had received the card and I got the assurance from them that it will be rectified ASAP and will be delivered to my mailing address but till date nothing is being delivered.
The 1st statement which I received on 20th Nov 08 for the period of Sep 05 to Nov 08 shows a transaction under the name of " Barclays Priority Circ " le fee - 6000/-, to my knowledge nothing is being informed me about this type of transaction from Barclays bank and I fail to understand what is this charge which I have been charged of. Few days back before Diwali I received a call from customer care executive of your bank, I was told that sine I am using this card I will be getting a free Diwali gift from Barclays Bank and nothing was committed for the payment from my side. Also to inform you that nothing is being delivered to me as yet but the charges are being added to my account.
My payment due date is 28th Nov 08, so please reverse or suspend these charges from my account so that I can make the rest payment in time and continue using Barclays Credit card without any issues.
I had already informed the customer care executive by calling up the no: 011- 4508122 on 21st Nov.
Please look into the matter as its urgent and reply ASAP .
Regards,
Surendra Gond
9811815111
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