Sir, I am a Barclays Credit Card Holder bearing the nmbr.of 4339 4864 0489 1454. As usual I dropped a Cheque No.129899 for Rs.5974.00 dated 8-9 in Skypack Drop Box. The last date for this payment is fallen on 14-09. Normally I am receiving SMS alerts from them for details of statements, last date and also the Cheque receipts. But this month till 13-09 there is no msg.from them about the receipt of my Cheque. Doubting some mischief immediately I called up to their Customer Care and enquired about my cheque. They said till such time (13-9) they have not received the Cheque to them and registered my compliant with ref.no.4171375 and said to reply back to me within 4 to 7 days to my regd.mobile no.with full details and assured that there will not be levying of any late payment charges. Till 18-9 there is no reply/SMS from them, then again I spoke to their Customer Care and came to know that the Cheque was received by them in time and held with them for the reason the Card No.written on the Cheque is invalid. Then I suggested my request that they should have informed the same by SMS so that I could make alternate cheque payment immediately. But unfortunately they replied me rudely that it is not their lookout. Though I felt it very bad experience, immediately I dropped another Cheque on the same day and was credited to my card account on 21-9. The sad thing is that they have levied me with late and financial charges all inclusive of Rs.800/- in my latest statement. Though again I contacted their Customer Care about this, I got the same rude reply saying it is not poosible to reverse the levied charges and asked me compliant in this website. Hence I request to go through my account history record and I am of the strong belief that they are intentionally indulging the customers to levy this kind of charges for which they are supposed to see the merits of account holder's nature of reporting the complaint within time limit or not. Though I decided to stop using of this card, I would like to enlighten that it is nothing but Barclays Credit Holders must be aware that they are no ethics in this Bank and always try to clinch extra money in different non moral ways.
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