I took a loan from Barclays finance with the no. LC012411005841097. I foreclosed this loan on 27/08, however they still debited the September EMI of Rs 4714 from my bank account through ECS. Now when I called up customer care to confirm, they said yes there is a mistake so we will refund the amount through cheque. When I informed them that my mailing address is changed, so I will not recieved the cheque. The person Ashish from customer care said that is your problem not our and banged the phone. Is this called customer care?
Kindly help me in this case because if barclays can take payment though ECS then why can't they refund it back through NEFT or RTGS.
0 comments