I had taken a personal loan from Barclays Finance in June from the then Thane Branch. I had signed an agreement with 1% processing fee. However, the disbursement was made after deducting 1.5% processing fee. I pointed this out to the branch and even after repeated followups the same was not rectified. Instead, I was told that my foreclosure charge will be reduced to 2% from 4% as and when i approach them for foreclosure.
I approached the company for foreclosure in the month of Feb. However, they refused to reduce the foreclosure. When i cited the issue of overcharging of processing fee the customer service team sent me a scanned copy of the agreement with the comment that 1.5% was charged with my consent. When I looked through the document I found that in the schedule 1 of the document, which carried all details, the amount pertaining to 1% of loan amount taxes has been struck off and a value of 1.5% of loan amount taxes has been put in and my signature has been forged on top of this change. Anybody can make out the difference between the original signature (that appears on all pages of the document) and the one on top of the change.
I am shocked to see this kind of unethical and illegal business practice from a company that carried the name of Barclays.
Can someone suggest how I can escalate this to the global Barclays Plc compliance team?
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