From June 07
M S Manjunath
Personal Loan A/c No: LC021711001369734
No. 913
E and F Block, Agnihamsa Road
3rd Cross
Kuvempunagar, Mysore-23
Karnataka State
Even after my repeated telephone call to customer care associate from May 13th about foreclosure of my personal loan, I did not receive any response.
When I called customer care associate on May 13th, the associate informed me that the process of foreclosure will take 7 working days to complete and they will contact me regarding the same. After 10 days, I called back again to customer care where I was informed that concerned department has been informed and they will do the needful. Since then, every alternative day I am calling customer care and requesting them to speed up the process. I also mentioned to the associate that I will not be making June 3rd payment and asked the associate to give me a final number so that I can make payment at once. Even after so many conversations, they went ahead and presented the cheque and it got bounced. Even after that, I made payment of June EMI today by cash to Mega Associates (Authorised by Barclays to collect payment in Mysore), but I refused to make any payment with regard to bouncing charges.
This is really annoying that even after so many days my request has not been processed from their end and I am not getting any proper reason or explanation for the same from customer care.
M S Manjunath
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