Punjab National Bank
Not closing the savings account

Dear Sir,

We hold 5 (five) Savings Account with PUNJAB NATIONAL BANK, Salt Lake Branch for past 10 years.

We have shifted far away from the branch address and have approached to the bank for closure

of account. At initial I went with closure of 1 (one) account and they successfully closed it

within half an hour without any complains.

Again I went with 2 (two) accounts for closure, but now they not showing interest in closing

and making hell lot of problems, unnecessary harrassing the customer. I being a son approached

to bank with a application duly signed by the account holder. In the application it was

mentioned that cheque leaves has been destroyed by us. At initially they said you have to

bring cheque book and pass book. When giving the pass book to them they said now the account

holder has to come at person to close the account.

I just wish to know is there is any law where it is mentioned that the account holder himself

have to come and close the account.

Please help.

Regards

Pratyush Ladha

9830961476