Here's the most recent mail thread exchanged between me and Birla Sunlife Insurance Policy Ltd. Just reading my reply would give you an idea about the customer service provided by BLSI:
Re: Policy Number: 002091182, 004308369, 004396461/ Reference Number: 026-133-659, 026-155-395, 026-155-768
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FROM:
balaji gururajan
TO:
Hemlata Poojari
CC:
[email protected]
[email protected]
Message flagged
Tuesday, March 20 12:09 AM
Hi.
I have three policies with BLSI. The first one (002091182) had the address 45 Sivaraman Street which used to be editable or maybe
I raised a request to change it - that part I'm not sure. One thing I am sure was that it used to show the correct address after that.
Then after that I have taken two more policies (004308369, 004396461) each having the correct address 4/5 Sivaraman street which I
have verified with the original policies.
One fine day sometime in July I was shocked to see some Hyderabad address and from then on I have made numerous calls and sent
many mails to get that rectified - And no need to guess it was the same answer again and again like this will be rectified within 2 weeks or
something like that but till 2012 February, it was showing the same Hyderabad address (which I am no way connected to).
I am really shocked and frustrated that such a reputable company could afford to make mistakes with such sensitive data of the customer.
Do not ask me to come to your office and give change of address request - If you can afford to change my address from Chennai address
to some god damn Hyderabad address without any such request from my side I dont think there is any such trouble in changing it back
to my correct address.
Before you insist on me coming to your office to give all the documents that you have mentioned kindly explain to me why this "resolution"
was not provided when I reported it first? Why the hell did I keep getting the same replies that it will be resolved within 2weeks, etc like that?
Let me remind you again that this was reported sometime in July (Pls check in your database). I am currently abroad and will be coming
back to India only by September.
SO KINDLY PLS DO NOT TRY TO CALL MY MOBILE AND PROVIDE ANOTHER "RESOLUTION"
SAYING WE TRIED TO GET IN TOUCH WITH YOU AND SINCE YOU DID NOT RESPOND WE WOULD TAKE IT AS THE ISSUE
IS CLOSED. I AM TYPING IN UPPER CASE SO THAT YOU DO NOT MISS THIS MESSAGE AS YOU ARE ALWAYS USED TO.
Thanks and Regards
Balaji. G
From: Hemlata Poojari
To: "[email protected]"
Sent: Saturday, March 17 9:10 AM
Subject: Policy Number: 002091182, 004308369, 004396461/ Reference Number: 026-133-659, 026-155-395, 026-155-768
Dear Mr. Balaji,
This is in regards to your concern registered with us for your Birla Sun Life Insurance policies.
We thank you for expressing your concern.
In the above mentioned policy details, the address is updated as per the Application form signed by you at the inception. Please find the registered address in the said policies as mentioned below:
45 Sivaraman Street
Mandaveli
Chennai: 600028
Tamil Nadu
To enable us process for change in registered address, kindly submit the requirements listed below:-
Ø Policy Service Request Form
Ø Valid photo id proof attested by self and branch head or banker
Ø Valid address proof attested by self and branch head
You may submit/ courier the above requirements, at any of our nearest Birla Sun Life Insurance branch within 15 days from receipt date of our correspondence and on receipt of the same needful shall be done.
If our response is not as per your expectations, please feel free to write to our Grievance Officer at [email protected]. In case we do not receive a reply within 8 weeks from the date of our response, your concern will be considered as resolved.
We would like to inform you that according to new norms issued by the Telecom Regulatory Authority of India (TRAI), if you have activated the Do Not Disturb (DND) service on your phone, you may not receive your important financial information. We would like to keep you informed and suggest you activate Partial DND by sending an SMS "START 1" to 1909, so you can continue to receive your important banking and financial information.
Your policy is an important long-term financial planning tool; receive timely alerts and information regarding your policy by ensuring that your latest email id is updated with us at all times. Kindly visit our website or the nearest branch for assistance in registration of your updated email id.
In case you require any information or assistance, our customer service executives would be glad to help you. Please feel free to get in touch with us at your convenience on the touch points mentioned below.
It is our endeavor to enhance your financial future by providing you the best services at all times.
Warm Regards,
Hemlata Pujari
Customer Service Officer
Birla Sun Life Insurance Company Limited
(Toll Free): 1-800-270-7000
Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
Website: www.birlasunlife.com
Registered Address: One India bulls Centre, Tower-1, 15th floor, Jupiter Mill Compound, 841, S.B. Marg, Elphinstone Road, Mumbai - 400 013.
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