Sir,
I, G.S.R.K.Sharma, Advocate wish to bring the following to your notice seeking proper action.
My mobile phone No : 94904 69300.
On 04-7-11 at17.52 I received one SMS from 54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** "
I tried to know what is 'Humshakal' since i never choose not only that I don't know any thing about it.not only that anmount of Rs.10/- was deucted from balance to my credit of Cell Phone. I Called 1503 at 21.00 hrs at last One Mr. Varun lifted and he could not give proper reply, then I insisted to register my complaint. Then after words neither he registered my complaint not given me any reply. Again at 21.16 I tried second time to get my complaint registered one Mr. Bharat spoke to me and when insisted to register my complaint he told me since the server is down, I have to wait for about half an hour or call again.
Again today [ 27-07-11 at 17.39 I received another SMS from 54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** " Now another Rs.10/- was deducted from the balance to my a/c.
I strongly object to this way of cheating a Customer, deducting amounts from his account balance with out his consent. I request necessary action be taken against the person responsible to this sort of things, and desire to have clarification regarding
1. What is " humshakal"? I never choose it since I don't have any knowledge about it. There is no express request from me.
2. I demand the amount deducted from the balance in my account be repaid back forthwith.
I would like to bring your notice, on Thu, May 19 at 2:34 PM I made similar complaint regarding the deduction of Rs.40/- towards Caller tunes. So it is evident it became a regular thing to deduct amounts from the balances of the customer with out his knowledge or express or written request from the customer.
3. On 11/09/11at 17:28 i received one SMS which reads " Thank u for using Humshakal Service. You have been crenewed Rs.10. charged... end. " It was sent from 54000010; Immediately I sent a reply by sending SMS saying" I never opted hamsakal. I aleady made a complaint long back. Still you are charging without my concent. Revert forthwith..Sharma."
4.AGAIN ON 25-09-11 AT 14.15 i RECEIVED ONE MORE SMS which reads " Rs.10 charged. Thank U for using Humshakal Service. You have been renewed..End."
Thus my complaint is not looked into even after repeated representations by e-mails, and continuing to deduct amounts with out my express concent and on being raised written complaints.
I request that the amounts deducted sofar since 7/11 should be given credit to my accout. Secondly, may i request to tell me what is " HAMSHAKAL" since the customer care has given the information and not only to register complaint.
Please look into my complaint and do the needful.
with regards,
Sharma Gudipaty.
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