I hold a SBI Gold Card No 4xxxxxxxxxxx9058 from SBI. I made a purchase for over Rs 30000 in the month of October. As that was a promotion period "Jo Dikhta Hai Wohi Mi1ta Hai” offer from SBI, I won myself a Diamont Pendant worth Rs 4595. I received a letter dated 22-Nov signed by Nirupam Sahay, Vice President - Marketing, SBI mentioning the same.
As I didn’t receive any pendant from SBI till Feb 15th, I wrote a letter addressing to "The Marketing Manager (JDHWMH offer), SBI Cards and Payment Services Pvt Ltd, PO Bag No 28; GPO, New Delhi 110001” as given in the letter from SBI (In case of non-receipt of the pendant till 15th Feb please write to...).
As there was no response from SBI to my letters, I called SBI Cards helpline no. 040-39020202, to file a complaint and also sent a mail to [email protected]. There was no response for any of the mail or phone calls.
On 16-Mar, I was given a complaint number 0060810056539 and the executive said that SBI is following on the case and I would receive the pendant in 1 week. I used to call SBI every week to receive the stereo type answer "You would receive in another week" or "please call after 1 week to know about the status". When I called the helpline on 30-Apr, I was surprised to hear from one Ms Saranya that there is no complain number for this case and she resisted to give a complaint number.
When I called the SBI helpline again on 7/May, I was give a fresh complaint number 0061270037348 and was asked to wait for another 3 days. This looks like a cat and mouse game, where I call SBI regularly and they keep postponing things. The promotion looks like a false one to mislead people. I am not sure if anyone ever received the so called pendant they promised to give.
On getting frustrated I sent mails to the vice president on e-mal ID [email protected]. It looks like the VP doesn't even read mails, but sends a response using a standard template. The response doesn't have any sense at all.
SBI also sells sensitive data to its vendors. I observed this as I receive promotional calls to the number which only SBI credit Card officials know.
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