My brother with account no -- 988101020586 has made a transaction of Rs.1500/- on 27th of October from Indian Bank ATM, Kundrathur, Chennai.
The transaction was unsuccessful and there is no cash withdrawn. Then he tried nearby Indian Overseas ATM, Kundrathur, Chennai and it was successful transaction of Rs.1500/-
Later when he checked for the balance, he was shocked that the amount got deducted twice along with ATM transaction charge of Rs.20/-.
The next day, he went to the Indian Bank and informed about the transaction details; inturn he was informed to contact the Bank where he has the account.
After a week, I have given a written statement to CANARA BANK, THIYAGARAJAPURAM Branch, Vellore.
This is not first time, there was a period my brother was waiting for his salary to be credited by clearing the cheque which he has deposited. Due to the improper code entry made by the bank officials it was delayed for more than 2 weeks.
Till now there is no proper response from either of the bank about the money which has got deducted.
Please let me know the procedure to get back the money or escalate it if possible.
If we are not able to pay the money on time, bank people goes as per the process and if they do any mistakes consumers has to struggle till they get succeed.!!!
Please do call me if possible. Thanks in advance.
Regards,
Senthil Kumar.
96000 69807
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