I have cleared ALL my dues on/before time for all of my card statements for Standard Chartered Bank since year 2000. After having cleared all dues now, I requested SCB to terminate all of my card accounts as I am going to be out travelling for a long time and did not require those credit cards. I also wanted to avoid any un-authorised activity to take place on my unused card in my absence.
1. I lodged a request (# 201207033361) on 9th July for cancellation but nothing happened. Sent an email to SCB Customer Care Head (Service) about the issue but did not get any response.
2. Called up the SCB Nodal Officer on 17th July and escalated the matter. Got a call on 17th from SCB to confirm the termination of cards and was assured that it will be done by 19th July positively and I'll receive a confirmation SMS for the same.
3. Nothing happend till 20th July. I lodged a follow-up complaint (# 201207088264) and sent a follow-up email to SCB Customer Care Nodal Officer Head (Service) about the issue but did not get any response.
The phone customer care team keeps giving me false assurances and none of them have a clear picture of the issue.
I would like to escalate this as a case of gross customer harassment and negligence on the part of Standard Chartered Bank and demand an immediate action for the same. I also want SCB to issue me a NO-DUES certificate for my card accounts so that I am not harassed by them anytime in future too.
-Ashish Mathur.
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