Hi,
On April 18 I did withdraw 10000/- from central Bank of ATM using ICICI bank ATM card. But i got only 4400/-. Actually i should get 19 notes of 500/- and 5 notes of 100/- but I got opposite. I got 19 notes of 100/- and 5 notes of 500/-. After that immediately I called to ICICI bank and told them about this issue. I asked to the customer care that do i need to provide any type of proof as i was in ATM that time. Customer care replied me that no need to provide any kind of proof. After that i called to ICICI bank so many times but i did not get my money back. I got a mail from ICICI bank as follows:
“Dear Mr. Kumar,
We refer to your complaint addressed to ICICI Bank regarding your Savings Bank Account XXXXXXXX3283.
As per our telephonic conversation on June 9, we submit that the transaction of April 18 an amount of Rs. 10, 000.00 was successful and cash was dispensed on the mentioned date.
Hence, we are unable to reverse the amount.
Assuring you of our best services at all times.
Sincerely,
R. Kiran Kumar
Office of Head Service Quality”
I again mailed to ICICI bank regarding my issue then i got a call from ICICI Chennai and they asked me to talk with central bank. Then i mailed to central bank regarding this issue. After that i got reply from central bank as i should contact to ICICI bank as i am holding ATM card of ICICI bank. I am very disappointed as my money is not coming back. I did 6 transactions on that day as follows:
ATM ID TransactionID Amount Requested Amount Got Got No of Notes of 500 Got No of Notes of 100
6481466 9483 10000 4400 5 19
6481466 1201 200 1000 2 0
6481466 1284 200 1000 2 0
6481466 1380 400 2000 4 0
6481466 3606 600 600 1 1
6481466 3761 200 1000 2 0
Total: 11600 10000
I still have 1600/- rs dispute.
I was trying more transactions also but security guard of ATM did not allowed further transaction.
Please suggest me what should i do.?
Thanks,
Sachin Kumar
919763170080
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