I am holding Birla Sun Life Policy no.000908360 since Feb. I had to pay 3 instalments of Rs.25, 000/- yearly which i have completed and have receipts to that effect.
On 27th March i submitted the policy surender form along with all the original documents (HAVE RETAINED RECEIPT OF THE SAME), So far am not getting my ammount and not receive any intimation for Birla Office.
I was hospitalized on 1/04 for two weeks. am not followed the status of mine.
11/04 - i checked my bank account, am not received my policy amount.
12/04 (Morning) - i checked with customer care (1800 270 7000) they said due to signature mismatch my request was rejected and also they said the intimation letter was sent to my communication address (but am not receive any letter from birla).
12/04 (Post lunch) - again i check with customer care for my original document for re-apply, they said it was return (despatched) to Branch Office (Adyar Branch, Chennai) on 8th Apr.
13/04 (Morning) - I spoked with the branch office (Adyar, Chennai), they said didnt received any Doucment from Birla Head Office. and also they asked to get POD Number from Customer Care for further action.
13/04 (Morning) - I again spoked with the customer care for POD number. that gentlemen said, the delivery details are not updated in status log, so please wait for 3 days i check with Back office and come back...
I am surprised that a company like Birla Sun life they dont have SYSTEMS and PROCEDURE, and it clearly shows that their INEFFICENCY, they only interested in GRABBING money from the people not serving the People
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