Dear Sanjay Bhatia,
Thank you for writing to Airtel.
With reference to your e-mail dated 13/11/20210, you have expressed concern regarding non-receipt of recharge benefit for your Airtel mobile number 9890435169.
We completely understand your concern and sincerely apologize for any difficulty caused to you.
We would like to inform you that as per our records, you already have received the recharge benefit of RC 42.
However, we would like to inform you that your concern regarding error in call charges has been registered from our end with the Service Request number 1113482822.
We will revert to you on or before 17/11, 18:00.
We request your co-operation until such time.
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Yours Sincerely,
Hyndavi Y
Customer Care
Bharti Airtel Limited
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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 13/11 13:58:21
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|9890435169|1311201016322|]
Dear Sir,
Are you joking. From earlier phone conversations & earlier mails is it not
clear to Airtel poeple when I have recharged. What was the matter. Have you not
gone through the earlier mails.
Anyway I will again WAKE YOU PEOPLE UP.
Please don't go to sleep again.
Date & Time of recharge : 08.10.2010 around 11.00 am
Place of Recharge: Airtel showroom in Nasik near Divya Adlabs.
Validity of Recharge: for Rs. 42 recharge (for modification local & STD
Charges from Rs. 1.00 & Rs. 1.50 to Rs.0.50 & Rs. 0.60 respectively) was told
as 2 years.
Along with this I had recharged for Rs. 295 with a talktime of Rs. 295.
Another Recharge of Rs. 100 for which a talk time of Rs. 88 was given.
Before replying back first do your homework properly. Don't just reply without
going trrough the records.
Airtel has APOLOGISED through the previous mails 3 times & you can read in this
mail itself. This is all because of some lousy & filthy people at work with
Airtel.
Sanjay Bhatia.
& On Sat, 13/11/10, [email protected] wrote:
From: [email protected]
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|9890435169|1311201016322|]
To: [email protected]
Date: Saturday, 13 November, 12:36 PM
Dear Sanjay Bhatia,
Thank you for writing to Airtel.
With reference to your E-mail dated 13/11, you have expressed concern
about didn't get benefit of recharge for your Airtel mobile numbers
9890435169.
We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.
We would like to inform you that, kindly forward us the following details.
Recharge amount.
Recharge date.
Transaction id.
validity for the recharge
Date and time of recharge
We would like to inform you that, We will take the complaint from here solve the
problem as soon as possible.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Yours Sincerely,
Kaduvakuzhyil James Ajith
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=E0236592EB2D
6F95FB 1 0 0 A B7092F5197882858A8384878681838CF217789C&refno=1311201016322
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 13/11 12:04:40
Subject: Re: Further Looting by Airtel
Dear Sir,
Since last few days Airtel on its own has started deducting my balance on
prepaid mobile as per the old rates inspite of revised plan given to me by
airtel executive in Airtel showroom in Nasik. My local calls are being charged
@ Rs.1 per call & std @ Rs.1.50. After so many complaints over phone & mails
the negligent sleepy heads of AIRTEL do not bother of what service they are
offering to the customers.
Money is not going from your pockets. Time & again you are not waisting your
time giving complaints regarding service given because you are being paid for
this work.
After revised deductions again you started deductions as per the old rates even
though I was given a plan of Rs. 42 i.e. 50 paise for local calls & 60 paise
for std. I have spoken to airtel customer care executives n number of times but
it seems my complaints are falling on deaf ears.
Will the NEGLIGENT, IRRESPONSIBLE people of AIRTEL WAKE UP from their SLEEP.
This time I will make sure I recover my money from Airtel according to my means
& if I become a defaulter it will be AIRTEL WHO WILL BE RESPONSIBLE.
Sanjay Bhatia
9890435169
& On Tue, 2/11/10, [email protected] wrote:
From: [email protected]
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|9890435169|211201011212|]
To: [email protected]
Date: Tuesday, 2 November, 1:24 PM
Dear Sanjay Bhatia,
We understand from your previous e-mails regarding non receipt of recharge
benefit for your Airtel mobile number 9890435169.
We sincerely apologize the inconvenience caused to you in this regard.
As per the telephonic conversation, we would like to inform you that the amount
of Rs.30/- will be credited to your account within 4 hours as on 02/11.
We request you to check the balance by dialing *121# (Toll free).
Further, we request you to dial 12131 (Toll Free) to know the Best Scheme,
Reduced rate Calling Pack,
Talk Time recharge, SMS pack, STD pack, Validity recharge available for you
current plan.
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Yours Sincerely,
NAGARAJ K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=86868089F214
749CE52965ACD6364745B8DB3D494D4C4547464640434C4E4EB1&refno=211201011212
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 02/11 10:01:11
Subject: Fw: Re: WORST SERVICE & LOOTING BY AIRTEL
[|BAL|9890435169|311020109905|]
Dear Manoj,
Does Airtel really respond to customers complaints within 24 hours or is it
merely an eye wash.
Is Airtel interested in giving me my refund back or Can I move ahead with my
own plans to recover my money from Airtel.
Does Airtel have the courtesy to answer the customer's complaint or is it a
looting hub.
Do revert.
Awaiting your reply.
Sanjay Bhatia
& On Sun, 31/10/10, [email protected] wrote:
From: [email protected]
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|9890435169|311020109905|]
To: [email protected]
Date: Sunday, 31 October, 12:55 PM
Dear Sanjay Bhatia,
Thank you for writing to Airtel.
With reference to your e-mail dated 31/10, you have expressed concern
towards non receipt of recharge benefit for your Airtel mobile number
9890435169.
We completely understand your concern and sincerely apologize for any
difficulty caused to you.
We sincerely apologize for sending the incorrect information provided from our
customer care executive and we assure you that the same will not recure in
future.
At Airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.
We would like to inform you that on recharge of RC 42 you will avail the Turbo
plan on your number to reduce roaming charges.
Please check the details given below for your reference:
RC 42/-
Call Charges: Local and STD Airtel to Airtel mobiles 50 paise /minute
Local and STD Airtel to Other mobiles 60 paise
/minute
Messages Local Re.1
National Rs.1.5.
On Roaming: All Incoming calls at 60 paise minute
Outgoing calls to Local and STD Airtel mobiles 60
paise /minute.
Outgoing calls to others 80 paise /minute.
1 year validity
We request you to dial 12131 (Toll free) to know best offers and latest booster
pack applicable for your number.
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Yours Sincerely,
Manoj Parthasarathi
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=47494FB82263
A4E72A52BDC63352BBD92D50B1DD276AA3E32766A1E3256EAFD5&refno=311020109905
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 31/10 09:53:47
Subject: Worst service & looting by airtel
Dear Si
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