My Citibank Visa card ending with number 7019 was misused on 06.07.12 at around 11:01 as per your sms received on my cell no. 9619724440.
I had brought it to notice your Citi phone officer Mr. Ramesh around 10.30 am that the card is being misused.
He did went on to confirm that Matrix is processing the transaction. Following which, around 11:00 am I had asked my outstanding amount and your system as well as your officer has confirmed that it is INR 888.00.
At the same moment I blocked my card. At the same time your officer has confirmed that my card is blocked and my outstanding remained as INR 888.00
You Citi phone officer as well as your system has confirmed that a my expiry date is not allowing any one to process my card. Inspite of this how card has been processed?
I'm quoting below the sms received by your system at 11:01 am.
:''Transaction at International SER P LT Allahabad IND on 6th July declined on card ending with 7019 due to invalid expiry date entry.''
If your system is declining the processing of my card even at 11:01 am then how at the same time your system is ahow system is authanticating processing of the card. My card has been blocked and I have sent a request to block it, how can Citibank authenticate any transaction after the request was made. After the request was made, your system and your representative have confirmed that my outstanding was INR 888.02. It is your system failure as the transaction has been processed without a valid expiry date. Attaching the message:
"Rs.87, 150.03 was spent on your card 5546xxxxxx7019 on 06 July at International SER P. This transaction has been processed without the additional fary date."
As it is a fault on behalf of Citibank and Matrix, I as a customer who has been cheated by your system and your Citi phone Officer.
Please note I'm not liable to a single rupee over and above INR 888.00.
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