My citibank card was fraudulent billed (13..6.12) by some stranger for an amount of 399 usd. i have my card with me and have not visited and website for purchase etc. i have complained to the citibank stating that is a pure fraud as i have not been provided with any clue as to who is the billing party, item, location etc.
now on 20.6.12 i have again been billed a sum of 3, 625.00 USD.
now how do i go about complaining and tracking the culprit?
copy of email notice received:
Dear Citibank Customer,
3, 625.00 USD was spent on your Credit Card 4564XXXXXXXX8176 on 19-JUN-12 at KENT INTERNATIONAL M.Final FX rates and charges are applicable.
Hope this is in order. If not, please contact CitiPhone Banking at the earliest.
Assuring you of our best service at all times.
Warm Regards,
Manager - Customer Service
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