Dear Sirs:
As you will go through the contents of the series of correspondence exchanged with the Merchant Services of ICICI BANK, it will be clear that how, firstly the high handedness of the bank officials to settle the issue, which has been hanging fire for the last about a year, and then after settling it (i.e. paying a sum of Rs.1-), our account is debited with what we had been depositing making the balance NIL. All our efforts to contact the local office on phone did not bring any fruit. Then we pursued the matter with higher authorities and despite their promises to settle the issue within four days, it is still hanging fire. Instead, we are levied bank charges for not maintaining the minimum balance etc.
In view of the above, through this letter, we urge the Bank authorities to kindly look into the matter and not only settle the outstanding issue but also compensate us for the loss of our image, reputation and business.
Thanking you for your anticipated action, I remain,
Sincerely
Kamall Dev
RE:'ICICICARE=041-409-332' NOC AND CLOSURE LETTER AGAINST ICICI MERCHANT SERVICES ACCOUNT#50286918
Saturday, 7 May 4:39 PM
From: "Kamall Dev"
To: "Merchant Services"
Roopam Roy
Customer Service Officer
ICICI Merchant Services
Dear Madam/Sir:
I am sorry that I have to remind you that so far neither the terminal has been collected nor have I received any satisfactory response from the concerned Department to which you had forwarded my request for their consideration.
Don't you think that as the matter has already been inordinately delayed with no fault of ours is adversely affecting our business relationship and therefore needs your immediate attention?
Needless to say that not only on this front, but on all others, I am feeling very much dis-satisfied, disappointed and disgusted with the lowering down of standard of your esteemed organization in the field of extending customer care services to their customers. I am saying this on the basis of my own personal experience I have been gaining for the last few months and am persistently and desperately following the concerned departments without getting any relief.
Looking forward to the pleasure of hearing from you soon and thanking you once again for your prompt action, I remain,
Sincerely
Kamall Dev
& On Wed, 27/4, Merchant Services wrote:
From: Merchant Services
Subject: RE:'ICICICARE=041-409-332' NOC AND CLOSURE LETTER AGAINST ICICI MERCHANT SERVICES ACCOUNT#50286918
To: "Kamall Dev"
Date: Wednesday, 27 April, 4:49 PM
Dear Customer,
This is to inform you that we have forwarded the request to the concerned department for the collection of the terminal from your outlet. The same will be collected in 4 working days.
We request your co-operation in this matter while we are striving to give you a resolution at the earliest
We request you forward the mail on [email protected] for the current account related query.
Sincerely,
Roopam Roy
Customer Service Officer
ICICI Merchant Services
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&-Original Message&--
From: Kamall Dev ([email protected])
Date: Monday, April 25 03:50 PM
To: Merchant Services ([email protected])
Subject: NOC AND CLOSURE LETTER AGAINST ICICI MERCHANT SERVICES ACCOUNT#50286918
Attn: Padmaja Bhogi
Customer Service Officer
ICICI Merchant Services Pvt. Ltd
Dear Sir:
Kindly refer to your letter No. NMFL2010100377 of November 3 (copy enclosed for your ready reference).
As you must have known that after having exhausted all the arguments and counter-arguments exchanged with your Bank, we, in order to maintain our outstanding relationship, had opted to settlement on the terms stipulated in your above referenced letter and remitted the sum of Rs.12000 vide ICICI BANK DRAFT No.000922 issued by Branch 1400 Sec.29, Faridabad (copy enclosed).
After the above settlement, we were confident that we shall now be able to restore our business relationship with your Bank, but to our utter surprise, our current account No.629405037870, is being debited with various charges without assigning any reason but under the pretext that they have express instructions from your Department.
On repeated phone calls to your local office and besides assurances and reassurances received from the concerned officers, the entries have not reversed with the result that we have not been able to transact our business with the Bank fearing that whatever the amount is credited to our account will be immediately debited and if we issue our check against that balance, it will be dishonored. Besides losing the facility, we are being penalized with exorbitant charges for not maintaining minimum balance.
It is indeed very strange but true now that we are made to undergo all these harrassments due to carelessness of the concerned Officers for no fault of ours. We are rather made to feel that the standard of rendering services to your customers is now lowering down and do not know how still low it will fall?
In view of the above, we shall have no option but to close our account with your bank and in order to do that, we request you to kindly reverse all the debit entries made to our above referenced current account.
In the meantime, however, kindly ask your local office to take back the machine from our office at #108, SAI PLAZA, SANT NAGAR, EAST OF KAILASH, NEW DELHI - 110065.
Thanking you for your anticipated co-operation, I remain,
Sincerely
Kamall Dev
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