There are several mail sent by to ABN AMRO credit card division and they are avoiding me to speak directly and they are harassing my parents and harassing my family with all unethical words they are cheating the customer badly in the name of settlement.
There is a person call prasad number is 08065463464 or 9945379404 or 9972473545.
When I sent a message to the support department they are not ready to listen to my problem but they are asking me to pay the money and I strongly believe that the bank is also encouraging this and making it as a regular practice.
Please me the how to get this problem resolved.
bye
Anand
Hi Team
I have started getting calls to my parents home in my native that too on the middle of the night and you people are harassment has started in a bad way and they are already sick and even after me giving my contact number and change of address several times I have been ill treated and harshed by the bank purposefully and they are not contacting me directly and every time they are calling my parents and irritating me even after me telling them repeatedly. I have mentioned in all my mails saying that I need a chennai contact person where I can go in straight and get this problem sorted out but no one is ready to do it and I have been cheated by this bank third time in the name of settlement.
And my parents are been thrown with all kind of unethical words and rough talks by the banks.
Regards
Anandasekaran
r&-- Forwarded Message &-
From: anandsekaran
To: [email protected]
Sent: Wednesday, 17 June 1:53:49 PM
Subject: Re: Credit card settlement Letter Reference no :00186493117
HI
Again I got a call today from your Delhi number 01145588393, asking for my card payment again I explained him the same good old story how I was been cheated by your bank employee Mr. Prasad from Bangalore and how badly my family members where been harassed and what all words my Mom was been asked by Mr. Prasad. I have raised a query and I have also attached all the proof in my earlier mails.
The person who called me never had a interest of listing to the problem which I have faced it through the bank and the mental tension which I have undergone by the bank employee he is again treating me telling that he will forward this to legal and he will publish my name in Satyam which is again disturbing me mentally so badly.
Iam really loosing the confidence on the bank and I dont know what to do This is the third time I have getting such call and not getting a proper solution for my query.
I am repeatedly asking the bank to give me a chennai contact person number which they are failed to do it and its been purposely done.
I appreciate if some one takes the ownership and help me out in solving this problem.
regards
Anandasekaran
From: anandsekaran
To: [email protected]
Sent: Wednesday, 1 April 4:24:57 PM
Subject: Credit card settlement Letter Reference no :00186493117
HI
I have been repeately saying that I have done the payment as per the schedule which MR.Prasanth has informed me and please check with Mr. Prasanth and get back to me on the matter.
I have atlast asked him he has told me clearly and there is no out standing and since its a year end the Service request will not be approved and once its been done he will be in a postion to close the card that what is been intimated to me.
I think this is going on in a loop and no one from the bank side is taking any initative to address this issue in person on the phone and solve this matter. Only written communication is going on. I dont understand the confusion behind it.
Regards
Anandasekaran
& On Wed, 1/4/09, [email protected] wrote:
> From: [email protected]
> Subject: Re: Fw: Re: Fw: Credit card settlement Letter
> To: "anandsekaran"
> Date: Wednesday, 1 April, 3:58 PM
>
>
> Dear Mr. Sekaran,
>
>
>
> This is in reference to your email dated March 24,
> 2009.
>
>
>
> We take due cognizance of the concerns raised and we assure
> you that your
> feedback is valuable in our efforts to improve the
> services.
>
>
>
> We have taken a note of your
> conversation
> with our collection agent. However, the call was made on
> the account only
> to apprise you about the outstanding on your credit card
> account and not
> to cause any inconvenience.
>
>
>
> We wish to reiterate that we
> have reviewed
> the matter addressed to us and we have not received payment
> as per the
> settlement letter.
>
>
>
>
> Kindly note that if we are not
> in receipt
> of payment as per the settlement letter then the same is
> considered to
> be void.
>
>
>
> The total outstanding on your
> credit card
> account as on date is Rs. 32, 117.85 and we request you to
> send in your
> payment.
>
>
>
> Request you to please advice
> in case you
> are interested in fresh settlement of your card
> account. However we are
> referring your query to the concerned department our
> service executive
> will be in touch with you in the next five (5) working
> days.
>
>
>
> You may also quote the reference number
> 00186493117, in case
> you need any further clarification on the above
> resolution.
>
>
>
> Please feel free to write back to us for any further
> clarifications in
> this regard or call our 24-hour Bank by Phone service
> in your city
> and our executive will be glad to assist you.
>
>
>
> Assuring you of our best services.
>
>
>
> Yours sincerely,
>
> Cardservices
>
>
>
> ****************
>
> QUICK TIP
>
> ****************************************************************************************************************************************************************************************
>
> Register for MasterCard SecureCode before April 30
> & ensure safe
> internet transactions. For details chk your March statement
> or www.abnamro.co.in
>
> ***************************************************************************************************************************************************************************************
>
> Why wait for a physical statement when it is also available
> just a click
> away! Enjoy Simple & Hassle free banking by just
> Registering on Cardsonline
> and view statements upto 6 months Get FREE statements on
> email by just
> registering your email ID with us
>
> Call 24 Hours Bank By Phone to subscribe for FREE SMS
> Alerts
>
> ***************************************************************************************************************************************************************************************
>
> You may also avail the NEFT (National Electronic Funds
> Transfer) Facility.
> For making payments through NEFT, access
> NetBanking
> of the bank from where you wish to transfer the money and
> add your ABN
> AMRO Credit Card number as a beneficiary to receive the
> funds transferred.
>
>
> ***************************************************************************************************************************************************************************************
>
> Access this URL to view the Bank by Phone numbers in your
> city -
> http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
>
> ***************************************************************************************************************************************************************************************
>
>
>
>
>
>
>
>
> anandsekaran
>
> 24/03 11:07 AM
>
>
>
> To
> [email protected]
>
> cc
>
>
> Subject
> Fw: Re: Fw: Credit card
> settlement Letter
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Hi
>
> Even after me saying the
> repeatedly
> that I have moved to chennai and I have communicated to the
> bank with all
> my contact address and phone numbers. your Bangalore office
> is again going
> and distrubing my parents on a repeated basis and I dont
> feel confortable
> with the way my account is been handled and there is a new
> person by name
> called Banu prakash has started calling me.
>
> I have not got a solution for
> my pervious
> complaint and query that I have been given a false
> commitement by one of
> the bank employee and have been cheated badly. Please do
> understand the
> seriousness and take care of my complaint in a proper way.
> I have been
> complainting this for the past 38 days and I have not even
> got a sngle
> call to my phone to understand what was the exact problem
> and why its been
> done for me.
>
>
>
> I am avaiaible on my mobile number 9840100994 or
> 9282166420
>
>
>
> If this is been repeated by the bank on a regular basis
> then I need to
> take necessary action on this.
>
>
>
> Regards
>
> Anandasekaran
>
>
>
> & On Thu, 26/2/09, anandsekaran
> wrote:
>
>
>
> > From: anandsekaran
>
> > Subject: Re: Fw: Credit card settlement Letter
>
> > To: [email protected]
>
> > Date: Thursday, 26 February, 11:18 AM
>
> > HI Team
>
> > I do come to
>
> > understand now that my settlement was for only 2 shots
> but I
>
> > was been keept under the dark by your bank employee
> by
>
> > giving me the wrong information that we have given you
> 6
>
> > shots and they have not even given the single copy of
> the
>
> > settlement letter even after me asking several times
> they
>
> > told me that ABN has a habit of not giving the
> settlement
>
> > letter till the customer pay fully that is where the
> problem
>
> > is.
>
> > I was been cheated by the bank and the employee of the
> bank
>
> > and I ahve been treatened by the collection manager
> Prasath
>
> > and harshed by him badly so I need some one to be
> contacted
>
> > from your chennai office that is what I require and
> even
>
> > after me trying him several times he did not picked my
> phone
>
> > because of he cheating me and also.
>
> >
>
> >
>
> > Because of him I lost my peace and I
> was
>
> > be harshed with all unparilmentary technical verbal
> jargans
>
> > which hurts my moral.
>
> >
>
> > So please ensure that the settlement given to be
> stands the
>
> > same and I will not be again go got the settlement. If
> no
>
> > one calls me related to my credit card to my mobile
> number
>
> > and if ABN again trys to call my home and trouble my
> parents
>
> > I need to report this to RBI and also to the media on
> the
>
> > technical method which ABN tried cheating me in the
> name of
>
> > settlement.
>
> >
>
> > regards
>
> > Anandasekaran
>
> >
>
> > & On Wed, 25/2/09, [email protected]
>
> >
>
> > wrote:
>
> >
>
> > > From: [email protected]
>
> >
>
> > > Subject: Re: Fw: Credit card settlement Letter
>
> > > To: "anandsekaran"
>
>
> > > Date: Wednesday, 25 February, 8:09 PM
>
> > > Dear Mr. Sekaran,
>
> > >
>
> > > This is in reference to your email dated February
> 19,
>
> > > 2009.
>
> > >
>
> > > We regret to note that your experience has not
> been
>
> > > commensurate with what
>
> > > we strive to provide and you had a reason to be
>
> > > dissatisfied with our
>
> > > services.
>
> > >
>
> > > However, kindly note that the call was made only
> to
>
> > apprise
>
> > > you about the
>
> > > outstanding on your credit card account and not
> to
>
> > cause
>
> > > any
>
> > > inconvenience.
>
> > >
>
> > > We would like to inform you that as per our
> records we
>
> > have
>
> > > offered you
>
> > > settlement of Rs.40000.00 which was to be paid in
> 2
>
> > > installments on or
>
> > > before 30/09.
>
> > >
>
> > > Since we have note received the payment as per
> the
>
> > > settlement letter hence
>
> > > the same is considered to be void.
>
> > >
>
> > > Kindly note that the settlement of card account
> is
>
> > > communicated through
>
> > > signed letter from respective Collection –
> Manager.
>
> > >
>
> > > The total outstanding on your credit card account
> as
>
> > on
>
> > > date is Rs.
>
> > > 32, 117.85 and we request you to send in your
> payment.
>
> > >
>
> > > We request you to write back to us if incase you
> wish
>
> > for
>
> > > resettlement on
>
> > > your card account.
>
> > >
>
> > > We would like to inform you that we have
> referred
>
> > your
>
> > > complaint regarding
>
> > > collection calls to the concerned department and
> an
>
> > > executive from service
>
> > > excellence department will get in touch with you
>
> > within the
>
> > > next five (5)
>
> > > working days.
>
> > >
>
> > > You may also quote the reference number
>
> > 00181036860, in
>
> > > case you need any
>
> > > further clarification on the above resolution.
>
> > >
>
> > > Assuring you of our best services.
>
> > >
>
> > > Yours sincerely,
>
> > > Cardservices
>
> > >
>
> > > ****************
>
> > > QUICK TIP
>
> > >
>
> >
> ***************************************************************************************************************************************************************************************
>
> > > Why wait for a physical statement when it is
> also
>
> > available
>
> > > just a click
>
> > > away! Enjoy Simple & Hassle free banking by
> just
>
> > > Registering on
>
> > > Cardsonline and view statements upto 6 months
> Get
>
> > FREE
>
> > > statements on email
>
> > > by just registering your email ID with us
>
> > > Call 24 Hours Bank By Phone to subscribe
> for
>
> > FREE SMS
>
> > > Alerts
>
> > >
>
> >
> ***************************************************************************************************************************************************************************************
>
> > > You may also avail the NEFT (National Electronic
>
> > Funds
>
> > > Transfer) Facility.
>
> > > For making payments through
> NEFT,
>
> > access NetBanking of
>
> > > the bank from
>
> > > where you wish to transfer the money and add your
> ABN
>
> > AMRO
>
> > > Credit Card
>
> > > number as a beneficiary to receive the funds
>
> > transferred.
>
> > >
>
> >
> ***************************************************************************************************************************************************************************************
>
> > > Access this URL to view the Bank by Phone numbers
> in
>
> > your
>
> > > city -
>
> > >
> http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
>
> > >
>
> >
> *************************************************************************************************************************************************************************************
>
> > >
>
> > >
>
> > >
>
> > > anandsekaran
>
> >
>
> > > 19/02 12:33 PM
>
> > >
>
> > > To
>
> > > [email protected]
>
> > > cc
>
> > >
>
> > > Subject
>
> > > Re: Fw: Credit card settlement Letter
>
> > >
>
> > >
>
> > >
>
> > >
>
> > >
>
> > >
>
> > > Dear Sir
>
> > > I have
>
> > clearly asked him to take the settlement
>
> > > with a time
>
> > > August 08, I have asked him for 6 shorts and he
> also
>
> > > promised that the
>
> > > settlement has been taken for 6 shorts trusting
> him I
>
> > was
>
> > > paying the money
>
> > > and even there were lot of harsh words and lot
> of
>
> > harshment
>
> > > been done by
>
> > > him during those periods to myself and my family.
> So
>
> > last
>
> > > month he said
>
> > > pay 12800 that is your last Insatalment and then
> he
>
> > called
>
> > > me early this
>
> > > month and said he is trying to take the
> settlement on
>
> > my
>
> > > card where he is
>
> > > unable to take the settlement because I have to
> pay
>
> > 500RS
>
> > > balance on the
>
> > > settlement if I pay there ends my relationship
> with
>
> > ABN
>
> > > AMRO bank and he
>
> > > will give the settlement letter in 24 working
> Hrs.
>
> > >
>
> > Trusting his words I went
> immediatley to
>
> > the
>
> > > bank and paid the
>
> > > money he said send a mail to my mail id and I
> will
>
> > inturn
>
> > > send the
>
> > > settlement letter. But the ID which he has given
> is
>
> > false
>
> > > ID where the
>
> > > mail what I have sent has bounced bank. Now I
> have
>
> > been
>
> > > cheated by one of
>
> > > your Bank employee and I have been badly harshed
> by
>
> > him and
>
> > > my old age mom
>
> > > has also been harshed. He has sent me a SMS say
> that
>
> > if you
>
> > > dont pay the
>
> > > money I will send my executive to your home and
> harsh
>
> > your
>
> > > parents what
>
> > > the treatening SMS send by him.
>
> > > As
> per
>
> > your bank employees word I have paid the
>
> > > money on month
>
> > > and month basis and he said I have the rights to
> give
>
> > a
>
> > > extension of month
>
> > > also on the settlement. But atlast now he is
> cheating I
>
> > have
>
> > > been badly
>
> > > offended and mentally been worried what will
> happen to
>
> > me
>
> > > trusting your
>
> > > bank person cheating me like this.
>
> > > He said I
> cannot
>
> > even give you a settlement letter
>
> > > till you pay
>
> > > the full money.
>
> > >
> Please
>
> > confirm it back to me on my contact number
>
> > > 09840100994.
>
> > > I wanted your people to contact me on the above
> given
>
> > > number and not any
>
> > > other number.
>
> > >
>
> > > Regards
>
> > > Anandasekaran
>
> > >
>
> > >
>
> > > & On Thu, 19/2/09, [email protected]
>
> >
>
> > >
>
> > wrote:
>
> > >
>
> > > > From: [email protected]
>
> > >
>
> > > > Subject: Re: Fw: Credit card settlement
> Letter
>
> > > > To: "anandsekaran"
>
> > >
>
> > > > Date: Thursday, 19 February, 11:38 AM
>
> > > > Dear Mr. Sekaran,
>
> > > >
>
> > > > This is in reference to your email dated
> February
>
> > 17,
>
> > >
>
> > > > 2009.
>
> > > >
>
> > > > At the outset please accept our apology
> regarding
>
> > the
>
> > > > inconvenience caused
>
> > > > to you.
>
> > > >
>
> > > > We would like to inform you that settlement
> has
>
> > been
>
> > > offer
>
> > > > on your card
>
> > > > account on August 07 for an amount of
> Rs.
>
> > 40000
>
> > > to be
>
> > > > paid in two
>
> > > > installments against which we have not
> received
>
> > any
>
> > > > payment hence it is
>
> > > > void.
>
> > > >
>
> > > > Kindly note that the total outstanding on
> your
>
> > card
>
> > > account
>
> > > > is Rs.
>
> > > > 32, 117.85 which is payable by you. The
> account
>
> > is
>
> > > suspended
>
> > > > due to non
>
> > > > payment of the dues within the stipulated
> time.
>
> > > >
>
> > > > Therefore, we would request you to clear
> your
>
> > dues
>
> > > > immediately to avoid
>
> > > > any further charges and collection follow
> up.
>
> > > >
>
> > > > Request you to please advice in case
> you
>
> > are
>
> > > interested in
>
> > > > fresh
>
> > > > settlement of your card account.
>
> > > >
>
> > > > You may also quote the reference
>
> > number 00180431425
>
> > >, in
>
> > > > case you need
>
> > > > any further clarification on the above
>
> > resolution.
>
> > > >
>
> > > > Please feel free to write back to us for
> any
>
> > further
>
> > > > clarifications in
>
> > > > this regard or call our 24-hour Bank
> by
>
> > Phone service
>
> > > in
>
> > > > your city and
>
> > > > our executive will be glad to assist you.
>
> > > >
>
> > > > Assuring you of our best services.
>
> > > >
>
> > > > Yours sincerely,
>
> > > > Cardservices
>
> > > >
>
> > > > ****************
>
> > > > QUICK TIP
>
> > > >
>
> > >
>
> >
> ***************************************************************************************************************************************************************************************
>
> > > > Why wait for a physical statement when it
> is
>
> > also
>
> > > available
>
> > > > just a click
>
> > > > away! Enjoy Simple & Hassle free banking
> by
>
> > just
>
> > > > Registering on
>
> > > > Cardsonline and view statements upto 6
> months
>
> > Get
>
> > > FREE
>
> > > > statements on email
>
> > > > by just registering your email ID with us
>
> > > > Call 24 Hours Bank By Phone to
> subscribe
>
> > for FREE
>
> > > SMS
>
> > > > Alerts
>
> > > >
>
> > >
>
> >
> ***************************************************************************************************************************************************************************************
>
> > > > You may also avail the NEFT (National
> Electronic
>
> > > Funds
>
> > > > Transfer) Facility.
>
> > > > For making payments
> through
>
> > NEFT, access
>
> > > NetBanking of
>
> > > > the bank from
>
> > > > where you wish to transfer the money and add
> your
>
> > ABN
>
> > > AMRO
>
> > > > Credit Card
>
> > > > number as a beneficiary to receive the
> funds
>
> > > transferred.
>
> > > >
>
> > >
>
> >
> ***************************************************************************************************************************************************************************************
>
> > > > Access this URL to view the Bank by Phone
> numbers
>
> > in
>
> > > your
>
> > > > city -
>
> > > >
>
> > >
> http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
>
> > > >
>
> > >
>
> >
> *************************************************************************************************************************************************************************************
>
> > > >
>
> > > >
>
> > > >
>
> > > > anandsekaran
>
> >
>
> > > > 17/02 12:53 PM
>
> > > >
>
> > > > To
>
> > > > [email protected]
>
> > > > cc
>
> > > >
>
> > > > Subject
>
> > > > Fw: Credit card settlement Letter
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > > HI
>
> > > > There was a person below
> with
>
> > the contact number
>
> > > of
>
> > > > 919945379404 and landline no:08065463464.
>
> > > >
>
> > > > As per his word I have paid the amount to
> him
>
> > towards
>
> > > the
>
> > > > settlement of my
>
> > > > credit card no 5425051700702300 and he has
> given
>
> > a
>
> > > email id
>
> > > > also which is
>
> > > > not exisiting hope he has cheated me I
> wanted
>
> > the
>
> > > > settlement letter at the
>
> > > > earliest possible.
>
> > > >
>
> > > > Regards
>
> > > > Anandsekaran
>
> > > >
>
> > > >
>
> > > > & On Tue, 10/2/09, anandsekaran
>
> > > >
>
> > wrote:
>
> > > >
>
> > > > > From: anandsekaran
>
> > >
>
> > > > > Subject: Credit card settlement Letter
>
> > > > > To: [email protected]
>
> > > > > Date: Tuesday, 10 February, 12:26
> PM
>
> > > > > Hi Prasanth
>
> > > > >
>
>
> > I have paid the balance 500
> Rs
>
> > > also as
>
> > > > per
>
> > > > > the request sent by you against the
> card no
>
> > :
>
> > > > > 5425051700702300.
>
> > > > > So as per the telephonic conversation
>
> > between us
>
> > > you
>
> > > > said
>
> > > > > after paying the 500 Rs I can collect
> the
>
> > > settlement.
>
> > > > > Please let me know where should i come
> and
>
> > the
>
> > > > settlement
>
> > > > > letter today.
>
> > > > >
>
> > > > >
>
> > > > > Regards
>
> > > > > Anandasekaran
>
> > > > >
>
> > > > >
>
> > > > > Add
> more
>
> > friends to your messenger and
>
> > > enjoy! Go
>
> > > > to
>
> > > > > http://messenger.yahoo.com/invite/
>
> > > >
>
> > > >
>
> > > > Add more
> friends
>
> > to your messenger and enjoy! Go
>
> > > to
>
> > > > http://messenger.yahoo.com/invite/
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > >
>
> >
> &&&&&&&&&&&&&&&&&&&&&&&&&
>
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>
> > in
>
> > > the
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> > > > Commercial Register under number 33002587,
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> > including
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>
> > improper
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> > > or
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>
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> > >
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> &&&&&&&&&&&&&&&&&&&&&&&&&
>
> > > This message (including any attachments) is
>
> > confidential
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> > > and may be privileged. If you have received it
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> > mistake
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> delete
>
> > this
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> or
>
> > > dissemination of this message in whole or in part
> is
>
> > > strictly prohibited. Please note that e-mails
> are
>
> > > susceptible to change. ABN AMRO Bank N.V, which
> has
>
> > its seat
>
> > > at Amsterdam, the Netherlands, and is registered
> in
>
> > the
>
> > > Commercial Register under number 33002587,
> including
>
> > its
>
> > > group companies, shall not be liable for the
> improper
>
> > or
>
> > > incomplete transmission of the information
> contained
>
> > in this
>
> > > communication nor for any delay in its receipt
> or
>
> > damage to
>
> > > your system. ABN AMRO Bank N.V. (or its group
>
> > companies)
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