The credit card statement of Deutsche Bank (My Credit Card No. 5268 6100 5645 7007) upto Dec’09 reflects an outstanding amount of Rs 3, 090 which comprises of the late payment and interest charged claimed by the bank. I have duly made all the payments to the bank relating to purchase transactions I had in the past with the bank. In the month of Mar’09 statement, the bank had charged me Rs 228 for 2 cash payment made in past. I had received the credit card statement late and the next purchase transaction of Rs 8441 became immediately due and on enquiring the reasons for the same, I was told that the same was due to non payment of charges of Rs 228 whose statement I received very late. On my request and explanations, the representatives of the bank had committed me to waive off the cash payment charges and not charge further, in case I clear the payment of my normal purchase transactions for Rs 8, 441. Consequently, I had made all the payments relating to my purchase transactions but the cash payment charges were still not waived off and further late payment and interest charges were levied. Later on, the bank representatives committed me that in case I make the payment for Rs 200 relating to cash payment charges then the late payment and interest charges would be waived off.
Relying upon the commitment of the bank representatives, I had also paid the cash payment charges of Rs 200 as reflected in the credit card statement dated 12/8/09. Still the bank continues to charge late payment fees and interest charges in each month instead of waving off the earlier charges.
I have requested many times in the customer care to reverse the amount after providing all the required explanations, but the same has not yet been reversed.
My last request to customer care for reversal were as follows:
Date Request No.
7/12/09 50171
23/12/09 970346
Considering the poor customer service and false commitments provided by the bank representatives, I am extremely disappointed and hereby register a complaint against the bank
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