I, Shalu Narula, residing in Kandivali (E), Mumbai, am having a complaint against Easy Cabs company. Following are the incident details which I would like to submit to you and seeking your support in this matter:
I was going towards the school to drop my 4 year old baby there on my Car. While on the way, Easy Cab (Hundai Accent), coming from the opposite direction with the loud music, driver driving the car very rashly, hit my car and smashed the right front and rear doors of the car. The driver did not stop and ran away from the spot. I was driving at less than 20Km/h speed and no one is supposed to drive fast in that lane as there exists a school (i.e. Children's Academy School) and a hospital (i.e. Vansh Hospital). I got sever jerk on my right shoulder and by God's grace, baby is fine as we both were wearing seat belt. In such a panicky situation, I got completely scared and anxious. I could manage to read the car no. and immediately called Police hot line no. and reported the incident. I was told to report to Samta Nagar Police Station (Kandivali East, Mum - 101). If I would have been driving fast there was a risk to the life for both of us. However, in the whole incident I was completely under a shock for sometime and we (me and my son) were crying for sometime on the road. I had to leave my car unattended on the road side, since I had to leave my baby to his school as I was not in a position to drive the car. I informed the whole incident to my husband (Amit Narula) there.
My husband approached Easy Cab people on their hot line no. (i.e. 43434343) and could manage to get the driver details and reported the same in the police complaint.
Surprisingly, Easy Cab staff (Priyanka, Abhijeet, Sandeep, Regional Office in Mumbai) refused to take the ownership of the incident. As per them, Chauffeurs are not their employees, they give their cars on rent to them. Amit highlighted the same to Indrani Ghosh (Head CRM - Easy Cabs, Head Office, New Delhi) and got the similar response from her. This clearly states that whatever their Driver does on the road or with the passengers, they will not be held responsible for this.
Hence, requesting your help in the following:
1. Taking this up very strictly with Easy Cabs owner
2. Action against the Driver (expecting the same from the local police as well)
3. Compensation for the whole incident and damage
Following are the Cab Details:
Easy Cabs
Cab No.: MH01AM2542
Make: Hundai Accent
Driver: Jintendra Mishra
Mumbai Address of Easy Cabs:
Plot No.36, Gr. Floor
Marol Co-Operative Ind Estate, Marol
Andheri (East), Mumbai – 400059
Head CRM of Easy Cabs - Indrani Ghosh, Contact no.: 011-43083000 / 9971399319
0 comments