Hi Team,
As you can see from the below emails, I suspect HDFC is unduly extending tenure of the loan and not accounting pre-payment amount properly. There has been no response from the team, despite several reminders. All the communication are seen below. HDFC's pathetic service is known. However as an existing customer, I need details of how and what changes has been made to the Balance Due and Tenure, when payments and prepayment was made.
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From: Venkat Kumaresan
Date: Wed, Dec 1 at 11:27 AM
Subject: Re: [ID:2732796][REF NO:353949271] PREPAYMENT OF LOAN - Consumer Board Complaint will be lodged on your POOR SERVICE
To: HDFC CUSTOMERCARE
Dear Team,
Can you please respond to this, before I report this to Consumer Board?
Regards
Venkat
On Wed, Nov 17 at 10:32 AM, Venkat Kumaresan wrote:
Dear Team,
Can you please respond to this request. 16 days have passed, waiting for ur response.
Thanks
Venkat
On Mon, Nov 15 at 12:36 PM, Venkat Kumaresan wrote:
Dear Team,
Your response is awaited. Can you please respond??
Thanks
Venkat
On Mon, Nov 1 at 4:03 PM, Venkat Kumaresan wrote:
Dear Team,
Thanks for the clarification. It helps.
Now, a question.
When I took up the Homeloan for Loan A/c no:353949271, I think I
went in for 12 years as tenure.
The current tenure of 161 months, seems surprising.
Can you please clarify what was the Original tenure and how this got extended?
Thanks
Venkat
On 11/1/10, HDFC CUSTOMERCARE wrote:
> Dear MR VENKAT K,
>
> Thank you for posting your query on website.
>
>
> Query :
>
> Dear Team, I am looking at preclosing 1 of my Home loans, by making a part
> payment. If I make a payment of Rs. 2 lacs, in Dec, what will be the term
> for payment come down to from the current term. You can refer your earlier
> response on the subject (mail below) and reply in the same fashion for each
> of the loan accounts (Loan A/c no:353949271, Loan A/c No:351594947)
>
>
>
> Answer :
>
> Further to your mail pls find below the following details:-
>
> Loan A/c no:353949271 :-
>
> If you prepay Rs.2 lacs towards principal on 1st Dec'10 & continue to pay
> the same emi of Rs.22108/- the balance tenure will be 118 months from the
> current tenure of 148 months.
>
> Loan A/c No:351594947 :-
>
> If you prepay Rs.2 lacs towards principal on 1st Dec'10 & continue to pay
> the same emi of Rs.11981/-, the balance tenure will be 16 months from the
> current tenure of 37 months.
>
> Hope this information helps. For further clarifications pls feel fee to
> contact us.
>
> Regards
>
>
>
>
>
>
>
> Please do not change the subject line. Kindly mention your loan account
> number on all correspondence with HDFC Ltd. for prompt response.
>
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>
--
Thanks and Warm Regards,
Venkat K
--
Thanks and Warm Regards,
Venkat K
--
Thanks and Warm Regards,
Venkat K
--
Thanks and Warm Regards,
Venkat K
--
Thanks and Warm Regards,
Venkat K
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